How do I cancel my membership?
If you have a membership with Magna Vitae you are required to give one calendar months notice to cancel. You will need to fill in one of the forms through the link below to cancel your membership.
How much are the lockers?
When you are visiting one of our venues, the lockers take a refundable £1 coin or trolley token.
At Meridian Leisure Centre in Louth, if you wish to use the Health Suite changing rooms, please note these are padlocked lockers. This means that you will need to bring a padlock with you to use the lockers.
Please note all lockers are emptied regularly to avoid custom keeping their belonging in a locker.
Are there toilets available on my visit?
Yes there are toilets available at every venue, these may be the main toilets or accessible toilets depending on the venue.
The toilets can be seen on the venue maps below:
Horncastle Pool & Fitness Suite
Meridian Leisure Centre
Skegness Pool & Fitness Suite
Station Sports Centre
Can I check what bookings I have made?
Yes, you will be able to see all of your bookings and you will receive a confirmation email for each booking you make through our booking portal.
Can I cancel or transfer my session?
For swimming pool bookings we are operating on a non-transferable and non-refundable policy. For other bookings, a 48 hour cancellation policy applies.
Am I eligible for an MV Card?
Anyone within the East Lindsey area is eligible for an MV card. When providing your details for an MV card, you will need to purchase an annual subscription of £5 to receive discount at our venues. You can now sign up to an MV Card through our Join Now portal
Please note; the physical MV card is provided free of charge initially, if you lose or misplace this it will be £1 for a replacement.
Do I have to become a member to use the gym?
No you can use the gym “pay as you go”, you will need to pay for your induction then pay each time you come in. If you would like to participate in an exercise class whilst you are at the venue you will need to pay for this seperately.
How old do you have to be to use the sauna & steam Room?
The age limit for these is 16 years and over.
Do you do children’s parties?
Yes, we have a range of activities for children’s parties, take a look at our Birthday Party page to find out more.
Do I have to pay at the time of booking?
All bookings must be paid for at the time of booking. Payment can be made by card, cash or cheque.
What times are the facilities open?
Check out our venues’ pages for opening times.
Is there a car park for customers?
All of our venues have parking facilities to find out more go to our venues’ pages.
Do you have disability access?
All of our venues have disability access. There are wide corridors & doors, lifts and our swimming pools have beached areas or have access steps and hoists.
Will your venues be affected during school holidays?
Some of the normal sessions may not be running during school holidays. Check out our holiday timetables to find out more or contact your venue.