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Frequently Asked Questions

How do I cancel my membership?

If you have a membership with Magna Vitae you are required to give one calendar months notice to cancel. You will need to fill in one of the forms through the link below to cancel your membership.

How much are the lockers?

When you are visiting one of our venues, the lockers take a refundable £1 coin or trolley token.

At Meridian Leisure Centre in Louth, if you wish to use the Health Suite changing rooms, please note these are padlocked lockers. This means that you will need to bring a padlock with you to use the lockers.

Please note all lockers are emptied regularly to avoid custom keeping their belonging in a locker.

Will all sessions and activities be back on the programme like before?

We have worked really hard to build back the wide variety of sessions we had on offer. Some of these not returning have been due to coach / instructor availability, some issues with room hire.

Please do keep an eye on programming or chat to a member of the site team if there is a specific session you are looking for.

Will the capacity of sessions be rising to normal again?

Whilst we appreciate that some users have enjoyed a much quieter session, sadly we’ve also had some high frustrations that people can not get booked in. As a not for profit organisation, we strive to make each activity enjoyable but we do need to ensure they are sustainable. We are working on how we can improve the activities, especially swimming.  

Can I use the changing rooms before my swim?

Given that Covid19 is still very much around, to help the flow into our changing areas and to also help keep the cleaning standards high, we are encouraging users to arrive with their swim costumes under their outdoor clothes. If however this isn’t possible, then changing facilities will be open.  

Can we use the showers?

From 19 July, yes you can use to the showers for a pre and post swim shower. We do still advise to keeping these to a minimum amount of time, to reduce the contact with other users.  

Can we use lockers?

From 19 July you can use the lockers within the changing rooms. We advise you to wipe down the lockers before and after use. 

How will swimming pool bookings now work?

Bookings are still advised when booking for the swimming pools and we will continue to operate with sessions throughout the day and not an open pool. Pool capacity numbers will still be low and gradually increase over the next couple of months and will alter where required as the regulations start to ease.

At Meridian Leisure Centre we will be operating on a banding system for the summer holidays. This means that you will be booked in for an allotted time. You will also be given a wristband that you must wear in the swimming pool.  

Will the sauna and steam room reopen at Meridian Leisure Centre?

Meridian Leisure Centre’s sauna and steam room will reopen from 26 July. The times will be confirmed week commencing 19 July.

Can we stand and catch up with someone socially in the building?

Whilst you can now do this, although we still advise to socialise outside in the fresh air. At Meridian Leisure Centre or Skegness Pool and Fitness Suite why don’t you take advantage of the café and enjoy a coffee and cake! 

Can we workout next to each other in the gym?

Yes, you can now workout next to other people on the fitness equipment. Please be mindful of others when using the machinery, as some users may not want to do this.  

Can we visit the venue for a session without booking?

Whilst we understand that it is easier to turn up to sessions, there is no guarantee that there will be space for you.

For example, we will still be operating to a limited capacity within the swimming pools, if the session you turn up for is already fully booked you may need to wait until the next session that is available before entering.

We advise to book in advance to avoid disappointment.  

Do I still need to sanitise hands?

We continue to encourage you to clean your hands regularly when entering and moving around the venue. The sanitising areas around the buildings will remain in place.   

Are we still required to social distance?

With social distancing law now being lifted from 19 July, you should still continue to consider the risks of being in close contact with others.

We will continue to advise you to remain 1-2m from other people where possible throughout the venue. 

Do I need to wear a face covering?

The requirement to wear face coverings in law will be lifted. However, the Government expects and recommends that people wear face coverings in crowded areas such as spectator seating and close contact activities. Therefore we will be enforcing face coverings for fitness introductions and other close contact activities.

Our main priority is to ensure we can remain open for you, and to do so our staff will continue to wear face coverings around the venues. Please support us and customers as we continue to do so.

Are swimming pools open?

All of our leisure venue swimming pools are now open.

The Magna Vitae pools are at: 

Please note the following when visiting our venues:

  •  Please arrive swim ready for your pool sessions (with your swimming costume underneath your outdoor clothes) where possible. From 19 July we will be allowing use of the changing rooms and lockers once again.
  •  We ask all visitors to please wear a face covering when arriving, traveling around the venue and also when in our spectator areas.

Can I check what bookings I have made?

Yes, you will be able to see all of your bookings and you will receive a confirmation email for each booking you make through our booking portal.

Can I cancel or transfer my session?

For swimming pool bookings we are operating on a non-transferable and non-refundable policy. For other bookings, a 48 hour cancellation policy applies.

Am I eligible for an MV Card?

The MV Card is provided FREE to residents of East Lindsey and immediate neighbouring districts when you first register. You will need to purchase an annual subscription of £5 to receive discount at our venues. You can now sign up to an MV Card through our Join@Home Portal.

Replacement cards are £1.

Do I have to become a member to use the gym?

No you can use the gym “pay as you go”, you will need to pay for your induction then pay each time you come in. If you would like to participate in an exercise class whilst you are at the venue you will need to pay for this seperately.

How old do you have to be to use the sauna & steam Room?

The age limit  for these is 16 years and over.

Do you do children’s parties?

Yes, we have a range of activities for children’s parties, take a look at our Birthday Party page to find out more.

Do I have to pay at the time of booking?

All bookings must be paid for at the time of booking. Payment can be made by card, cash or cheque.

What times are the facilities open?

Check out our venues’ pages for opening times.

Is there a car park for customers?

All of our venues have parking facilities to find out more go to our venues’ pages.

Do you have disability access?

All of our venues have disability access.  There are wide corridors & doors, lifts and our swimming pools have beached areas or have access steps and hoists.

Will your venues be affected during school holidays?

Some of the normal sessions may not be running during school holidays. Check out our holiday timetables to find out more or contact your venue.

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