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Frequently Asked Questions

How much are the lockers?

When you are visiting one of our venues, the lockers take a refundable £1 coin or trolley token.

At Meridian Leisure Centre in Louth, if you wish to use the Health Suite changing rooms, please note these are padlocked lockers. This means that you will need to bring a padlock with you to use the lockers.

Please note all lockers are emptied regularly to avoid custom keeping their belonging in a locker.

Will all sessions and activities be back on the programme like before?

We have worked really hard to build back the wide variety of sessions we had on offer. Some of these not returning have been due to coach / instructor availability, some issues with room hire.

Please do keep an eye on programming or chat to a member of the site team if there is a specific session you are looking for.

Will the capacity of sessions be rising to normal again?

Whilst we appreciate that some users have enjoyed a much quieter session, sadly we’ve also had some high frustrations that people can not get booked in. As a not for profit organisation, we strive to make each activity enjoyable but we do need to ensure they are sustainable. We are working on how we can improve the activities, especially swimming.  

Can I use the changing rooms before my swim?

Given that Covid19 is still very much around, to help the flow into our changing areas and to also help keep the cleaning standards high, we are encouraging users to arrive with their swim costumes under their outdoor clothes. If however this isn’t possible, then changing facilities will be open.  

Can we use the showers?

From 19 July, yes you can use to the showers for a pre and post swim shower. We do still advise to keeping these to a minimum amount of time, to reduce the contact with other users.  

Can we use lockers?

From 19 July you can use the lockers within the changing rooms. We advise you to wipe down the lockers before and after use. 

Are both pools in use at Meridian Leisure Centre?

Where possible you can use both the swimming pools at the same time. There are occasions where it may just be the Leisure Pool/Main Pool. Please check the pool programmes for this.  

How will swimming pool bookings now work?

Bookings are still advised when booking for the swimming pools and we will continue to operate with sessions throughout the day and not an open pool. Pool capacity numbers will still be low and gradually increase over the next couple of months and will alter where required as the regulations start to ease.

At Meridian Leisure Centre we will be operating on a banding system for the summer holidays. This means that you will be booked in for an allotted time. You will also be given a wristband that you must wear in the swimming pool.  

Will the sauna and steam room reopen at Meridian Leisure Centre?

Meridian Leisure Centre’s sauna and steam room will reopen from 26 July. The times will be confirmed week commencing 19 July.

Do we still need to scan the QR code on each visit?

Whilst it is not essential for you to continue to check in with the QR codes, we will continue to display these within the venues for you to check in using the NHS app.  

Can we stand and catch up with someone socially in the building?

Whilst you can now do this, although we still advise to socialise outside in the fresh air. At Meridian Leisure Centre or Skegness Pool and Fitness Suite why don’t you take advantage of the café and enjoy a coffee and cake! 

Can we use personal towels?

Yes, you can use personal towels again. Please be mindful of others and still use the wipes in the fitness suite to wipe down equipment before and after use.  

Can we workout next to each other in the gym?

Yes, you can now workout next to other people on the fitness equipment. Please be mindful of others when using the machinery, as some users may not want to do this.  

Do I still need to wipe equipment down?

Hygiene and cleaning standards are still very much high on our agenda, and we still advise to wipe equipment down before and after use.
We have noted a change since returning from lockdown. The team will continue to enforce this so that we can provide the best possible experience for our users.  

Will the opening hours change back?

Sadly like most businesses, Magna Vitae, a charitable trust, has been significantly impacted by the pandemic. Our membership base is now around 50% of pre pandemic and naturally our staffing structure has also been impacted. We will of course monitor times and sessions but we will be operating to the new normal. 

Can we visit the venue for a session without booking?

Whilst we understand that it is easier to turn up to sessions, there is no guarantee that there will be space for you.

For example, we will still be operating to a limited capacity within the swimming pools, if the session you turn up for is already fully booked you may need to wait until the next session that is available before entering.

We advise to book in advance to avoid disappointment.  

Do we still need to book in advance?

All our sessions will remain as web bookable and members and MV card holders can book their sessions directly through the booking online portal.

We have had some really positive feedback on how this is helping people stay committed to their sessions, plan their day and also ensure they can get a space. We therefore will really be encouraging people to continue with this service 

Do I still need to sanitise hands?

We continue to encourage you to clean your hands regularly when entering and moving around the venue. The sanitising areas around the buildings will remain in place.   

Are we still required to social distance?

With social distancing law now being lifted from 19 July, you should still continue to consider the risks of being in close contact with others.

We will continue to advise you to remain 1-2m from other people where possible throughout the venue. 

Why are the hand dryers out of action?

A hand dryer runs the risk of being too slow and people not drying their hands properly. When it comes to hand drying methods, the most important thing to remember is that they are simply dry. Wet hands can transfer germs more easily than dry ones, (it’s reported up to 1000 times more easily), so we need to make sure our hands are properly dry after washing them.

More information on this can be found here: https://www.gov.uk/government/publications/wuhan-novel-coronavirus-infection-prevention-and-control/reducing-the-risk-of-transmission-of-covid-19-in-the-hospital-setting

I’m concerned about the air flow / air con units in the gym. Is it safe?

 

We have followed all guidance to make sure our centres are safe. The maximum occupancy of each indoor facility will be limited by providing a minimum of 100sqft per person. Reducing capacity in this way whilst sustaining ventilation flows, will increase the typical current 10l/s/p flow rate of ventilation to at least 20l/s/p, as fewer people are being served by the ventilation system.

Ventilation systems will provide 100% fresh air and not recirculate air from one space to another.

Do I need to wear a face covering?

The requirement to wear face coverings in law will be lifted. However, the Government expects and recommends that people wear face coverings in crowded areas such as spectator seating and close contact activities. Therefore we will be enforcing face coverings for fitness introductions and other close contact activities.

Our main priority is to ensure we can remain open for you, and to do so our staff will continue to wear face coverings around the venues. Please support us and customers as we continue to do so.

What guidance are you following?

We are following guidance from registered bodies within the fitness industry including the Government, Community Leisure UK and UK Active.

The framework from UK Active for the re-opening of gym, leisure centre and wider fitness industry during social distancing can be found here.

 

What do I need to do if I would like to come swimming?

You will need to pre-book your swimming session via our online portal.

Please note that:

  • You will need to arrive on time, not early for your session
  • You will need to bring your MV card with you to register at reception
  • You will need to follow our one-way system
  • You will need to arrive swim ready – in your costume as no changing facilities will be available for you to use
  • There will be limited toilet prevision

Does physical activity increase resilience to COVID-19?

WHO (World Health Organisation) recommend regular physical activity benefits both the body and mind. It can reduce high blood pressure, help manage weight and reduce the risk of heart disease, stroke, type 2 diabetes, and various cancers – all conditions that can increase susceptibility to COVID-19.

Physical activity leads to improvements in immune health and metabolic health, both of which are linked to COVID risk. Furthermore, physical activity is central in weight management and positive changes in body composition, both of which are linked to COVID-19 risk.

Are swimming pools open?

All of our leisure venue swimming pools are now open.

The Magna Vitae pools are at: 

Please note the following when visiting our venues:

  •  Please arrive swim ready for your pool sessions (with your swimming costume underneath your outdoor clothes) where possible. From 19 July we will be allowing use of the changing rooms and lockers once again.
  •  We ask all visitors to please wear a face covering when arriving, traveling around the venue and also when in our spectator areas.

Membership Price – will this be reduced due to limited service?

Everything is still subject to change at this moment in time. The MV charity is endeavouring to keep you as informed as we can.

At present all membership (DD) remains frozen and money is not being taken from your accounts. Annual memberships will be extended by the days the venue has been closed, once you return to use the venue.

We only need you to confirm reactivation of your payments to enable the booking slot system we have developed to function properly at this stage.

We will inform you when we are due to start taking payments again in due course.

There will be a period of grace when you first start back, where no payment is taken at all. This will cover off previous days lost in March when the lockdown started and hopefully a little more to say thank you for coming back so quickly.

The charity is trying to be as reasonable as possible in this regard. We hope that you agree, this has been a difficult time for many.

Please be minded you are all valued customers, you have been a loyal customer as you have not cancelled & we truly respect this. With this in mind, we have worked incredibly hard to get to a position where it is safe to open for staff and our members. At this time, without your continued support the charity would find it very difficult to continue to operate and provide any service, more especially delivering to the quality standard to which you have become accustomed over the years.

Your membership matters to us, hopefully you can see and appreciate the lengths we have gone to, & the measures we have taken, to ensure your safe use when you return.

We have developed an online booking portal, the gym can now be joined via this system and you can also book & cancel group exercise sessions via this system.

We have introduced a variety of virtual offers through TV.FIT for you to use whilst we have been closed so that members can keep their bodies and minds healthy. This offer has been extended and will now continue through until September 20th even when once we have reopened.

Our own experienced and qualified staff have also started using Facebook Live to provide virtual workouts “live” and also as a recorded “back catalogue” in more recent weeks. You can now exercise with us any time & anywhere!!

As a local charity we rely on our community, your buy-in and support, this is so so important to us right now. We appreciate that your health has never been more important!!

What happens at the end of the day?

At collection time we hold a presentation for all children, each child receives  a certificate and a sweet treat. The coaches also have the opportunity to hand out a medal to their ‘child of the day’.

What if my child doesn’t like the activities?

We encourage all children to have a go at the activities, even if they don’t like it or feel they are bad at it. We don’t force children to take part but if they don’t want to join in we ask them to  assist in other ways like keeping score and setting out equipment.

We always involve children and no child will ever be left out!

What kind of activities will my child be doing?

At the beginning and end of the day we all come together for fun ice breaker games, encouraging all children to mix together.

Throughout the day, children will take part in 2 activities in the morning and 2 activities in the afternoon, with a lunch break in between.

Depending on the day there are either a choice of activities or the group is split into ages (4-7 years & 8-11 years). After lunch over 8’s have a choice of going swimming, whilst this takes place the other children have a free play hour of craft, board games and chill out.

Will my child be looked after properly?

Of course! Our delivery team are experienced, qualified and are fully trained. Each member of staff holds a valid DBS check and is trained in First Aid.

What if my child doesn’t know anyone?

We encourage children to mix with each other right from the start and we never leave anyone out. Our first games and activities are icebreakers, ideal for those children who may not know anyone.

What does my child need to bring with them?

Your child will need lunch, a water bottle (preferably refillable), snacks, sun hat and sun cream and a waterproof coat (which hopefully we won’t need to use!)

Is the astroturf open to the public?

Yes, the public can book the astroturf for football and hockey. We are very busy through the winter months so availability is limited. Please contact us on 01507 605968 to arrange bookings. Whether, these are one off or blocks we will accommodate where possible.

I want to hold an event at London Road Pavilion, can I do this?

Yes, we hold several events per year, and we are happy to work with the public and commercial companies to put these in place. All events are arranged and organised on an individual basis. Contact us to discuss in more detail on 01507 605968.

Do I need to be a club member to use London Road Pavilion?

No, we offer all of our facilities and services to the community as well as being a “home” base for  clubs. Contact us to find out about availability and offers on 01507 605968.

How do I get involved in the sports activities at London Road Pavilion?

The best way to become involved is to join one of the home clubs. Louth Old Boys, Louth Hockey Club, and Louth Cricket Club are all based here.

Can I book a football pitch?

Yes, as long as we have availability and weather conditions allow for your booking to go ahead.

Do you hire out the function room?

Yes, you can book this out for parties, meetings, corporate events & more! Prices start from as little as £15.80 per hour including bar and kitchen facilties. Give us a ring to find out more information on 01507 605968

What temperature are your swimming pools?

Meridian Leisure Centre

Our main pool is 29 degrees and our leisure pool (baby pool) is 31 degrees.

Horncastle Pool & Fitness Suite

Our pool is 29 – 30 degrees

Skegness Pool & Fitness Suite

Our pool is 29 – 30 degrees

Can I check what bookings I have made?

Yes, you will be able to see all of your bookings and you will receive a confirmation email for each booking you make through our booking portal.

How long do I have to complete the online booking?

You will have a 10 minute window to complete your booking before the space becomes available for someone else.

Who do I contact if something goes wrong?

Please contact the facility where you are making the booking.

Can I cancel or transfer my session?

For swimming pool bookings we are operating on a non-transferable and non-refundable policy. For other bookings, a 48 hour cancellation policy applies.

Why is this only available to members?

Our members pre-pay for the activities that they enjoy at our leisure facilities.

Watch this space!

Book & pay online will be coming soon…

How do I receive my online booking details?

Please contact reception at your nearest centre to  collect your login details.

The doctor has referred me to come to the gym, how do I start?

We run sessions for referrals from your gp. Once we have received your referral letter one of our consultants will call you to book a consultation. This option is £45 for 3 months and then you can choose to do £23.50 a month by direct debit for the next 9 months.

Find out more on our Exercise Referral page.

Do you offer personal training sessions and how much are they?

Yes we do, each site has their own Personal Trainers, speak to reception to get their prices.

Can I have a programme made for my specific needs to use in the gym?

We can do that, all we ask is for you to contact reception so that they can book you in with one of our consultants on a day and time to suit. This is included as part of your membership.

How much do I have to pay for an MV Card?

An MV card is £1 for an annual subscription, this gives you discount to activities within the Magna Vitae venues. You can join by going to the Join@Home portal. If you need a replacement, then MV Cards are £1 each.

I have forgotten my MV card, can I still get the discount?

Unfortunately you need to have your MV card with you to receive the discount at our centres.

Am I eligible for an MV Card?

The MV Card is provided FREE to residents of East Lindsey and immediate neighbouring districts. You can now sign up to an MV Card through our Join@Home Portal.

Do I have to become a member to use the gym?

No you can use the gym “pay as you go”, you will need to pay for your induction then pay each time you come in. If you would like to participate in an exercise class whilst you are at the venue you will need to pay for this seperately.

Do you do a monthly membership for those working in area?

There is an option for a non-contract membership.  Take a look at our membership packages.

Why do I need an induction if I’ve used gyms elsewhere?

Joining the gym allows access to all of our equipment which can be different from other sites. The first, most important part of the induction is to make sure you know how to use and are comfortable with all of our equipment.

We find that a large number of customers have used gyms before but not necessarily achieved the results they would like, our helpful and qualified staff will assist you to get the most out of your sessions and to make them goal based and enjoyable.

After the initial induction we offer free follow ups to members so that we can design a programme specific to your needs.

I’ve never been to your facility before or used a gym & I’m nervous. Would somebody show me around and what to do?

Drop in to our venues at anytime and someone will be more than happy to give you a tour and get you booked in to have an induction.

Don’t worry! We will show you how to use all of our equipment and design a programme to meet your needs.

How old do you have to be to use the sauna & steam Room?

The age limit  for these is 16 years and over.

What clothing can I wear in the swimming pool?

What are your swimming pool rules and regulations?

For site specific rules & regulations or for more detail please contact the relevant venue.

Our Safe Swim Policy applies.

Do you do children’s parties?

Yes, we have a range of activities for children’s parties, take a look at our Birthday Party page to find out more.

Do you have adult only swimming sessions?

Yes we do! Check out our Swimming page to find out more.

Do you sell swimwear?

Yes, we have a selection of swimwear and accessories to buy ranging from costumes to swim nappies. We can also order in items if sizes or styles aren’t available.

How many children can I take swimming with me?

Any 16 year old and above can take 2 under 8’s in the swimming pool with them. If the child is 8 or older they can use our swimming pools unsupervised.

Safe Swim Policy

Do you offer lane swimming?

We offer a variety of swimming sessions, check out our Swimming page to find out more?

Do you have to be a member or MV card holder to use the swimming pool?

No, everyone can use our swimming pools.

What exercise classes do you offer?

We offer a variety of exercise classes, have a look at our Exercise Class page to see what you can do at your nearest venue.

Are exercise classes free with membership?

Yes exercise classes are free with memberships. If you do not have a membership and you want to do exercise classes, you can pay per class.

Do I have to pay at the time of booking?

All bookings must be paid for at the time of booking. Payment can be made by card, cash or cheque.

What times are the facilities open?

Check out our venues’ pages for opening times.

Is there a car park for customers?

All of our venues have parking facilities to find out more go to our venues’ pages.

Do you have disability access?

All of our venues have disability access.  There are wide corridors & doors, lifts and our swimming pools have beached areas or have access steps and hoists.

Will your venues be affected during school holidays?

Some of the normal sessions may not be running during school holidays. Check out our holiday timetables to find out more or contact your venue.

What age does my baby need to be before I take him/her swimming?

We advise you to wait until your baby has had its 12 week injections before you bring them swimming.

Why is swimming so good for you?

30 minutes of activity is worth 45 minutes of the same activity on land due to the resistance of the water making your body work harder. The water also holds your weight so swimming is great for people who require low impact exercise.

Why is learning to swim so important?

Swimming is a life skill. As 75% of our planet is water, it is vital that young people are given the opportunity to learn to swim for their own safety. Swimming is also one of the safest and most popular forms of exercise. It is a whole family activity, one that we participate in during our free time, whilst on holiday, at the beach and at our local pool. By learning to swim and getting the essentials right at an early age, a child is more likely to enjoy swimming in the future.

ASA Learn to Swim Parents Guide – ASA Foundation Framework P3

Do I need to let the swimming teacher know about medical conditions and illnesses?

When booking into swimming lessons please let us know if your child has any medical conditions. Your child should not attend swimming lessons if they have ear infections, infectious diseases, open wounds or sore eyes. We also advise you do not swim 48 hours after a sickness bug.

How long do I need to wait after eating to swim?

We do not advise you to swim on a full stomach, do not eat in the hour you are coming swimming. If children are coming straight from school for swimming lessons they may need a small snack to maintain energy levels.

What do I need for my swimming lesson?

  • Swimming costume/trunks/shorts
  • Towel
  • Shampoo & shower gel
  • Hair clips/hair bands
  • Swimming cap if desired
  • Goggles
  • Armbands (if child has their own)

How long will it take a swimmer to pass each stage?

This will vary depending on skills and experience, if they started in an adult and child session they may move faster initially as they are familiar with the framework. Some children are also more naturally competent and confident in the water so will progress faster.

Why are some swimmers in the group given different activities?

This will depend on their strengths and weaknesses to help the teachers focus on their individual needs

What should I expect from each swimming lesson?

The lessons are led by a Swim England (formerly ASA) qualified swimming teacher with a class including a maximum of 12 swimmers. The teacher will provide a variety of fun based activities to help the swimmers learn new skills and provide feedback and instruction to help each individual swimmer develop. As the lessons progress the teacher will record this and let you know when they have completed all outcomes for that stage and the child is awarded a badge and moved into a new class where available.

Is the paediatric course the full qualification I need to work in a child care environment and is it OFSTED approved?

Yes, attending the 2 day Paediatric First Aid course will give you full certification requirement for all child care jobs.

If I fail the lifeguard assessment, can I re-take it?

Yes, you get 28 days from the original assessment day to re-take. The course trainer will give you more information on this should you fail.

Does the first aid course give you a certified qualification?

Yes, you will be qualified for 2 years. After this you will need to renew the qualification. Providing you renew before your current one expires this will be a shorter renewal course.

Do your course fees include the course material and assessment fees?

Yes, this is all included within the enrolment and course fees.

Is there a written paper involved in the assessment?

NPLQ, First Aid, AED and Paediatrics do not have any written tests involved in the assessment process. It is all verbal and practical assessments.

Do your courses include AED (defibrillator) training?

The trainer who is running the course will state whether they are including AED (defibrillator) within their course content. If they are, this will mean you will be certified to use the AED for 3 years upon successful completion of the assessment.

Do I have to attend every day?

Yes, the length of the course is set to ensure you attend the minimum training hours required.

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