Frequently Asked Questions

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All bookings must be paid for at the time of booking. Payment can be made via cash or card. You can make bookings via our website, app, or with our Front of House teams.

Yes, there are toilets available at all of our venues. We also have separate accessible toilets in all of our venues. Please be aware that our toilets are only available whilst our venues are open. You can visit our venue pages for opening times. Our newest venue, Station Leisure & Learning Centre, is registered as a ‘Changing Places Toilet’.

When visiting our venues, the lockers take a refundable £1 coin or trolley token.

At Meridian Leisure Centre in Louth, if you wish to use the Health Suite changing rooms, please note these are padlocked lockers. This means that you will need to bring a padlock with you to use the lockers.

Please note, you are unable to leave items and belongings in our lockers overnight.

To cancel your membership you will need to fill out a cancellation form via the link HERE. Please note, our direct debit memberships require a 3-month commitment as stated in the terms and conditions at the time of sign-up. If you have a membership with Magna Vitae you are required to give 1 calendar months notice to cancel. This applicable for all of our direct debit memberships including, fitness, gymnastics and swimming lessons.

Yes, you are able to see all of your bookings when you are logged into your account via our booking portal or app. To see all of your upcoming bookings, as well as your past bookings, please select ‘My Bookings’. You will also receive a confirmation email for each booking you make.

For all bookings, a 48 hour notice period is required for cancelling your session or transferring it to another day. For cancellations, when more than 48 hours notice is given you will receive a full refund. Please note, you will not be automatically refunded if you cancel the session via our app or our website, you would need to get in contact with reception.

A Magna Vitae (MV) subscription entitles you to discount at all of our venues! When providing your details for an MV subscription, you will need to purchase an annual subscription of £5. Please note, this is not set up as an automatic renewal. If you notice you are not receiving discount anymore this most likely is due to the subscription expiring and you would need to renew to continue receiving discounted rates. Our Concession MV subscription is available to customers on benefits or in receipt of their state pension. Proof will be required.

You will need to collect your MV card from reception. The physical MV card is provided free of charge initially, if you lose or misplace this it will be £1 for a replacement.

You can now sign up to an MV Card through our Join Now portal.

Although you have a physical Magna Vitae (MV) card, this does not signify you have a MV subscription. You will need to purchase an annual subscription of £5 to receive discount at our venues. This subscription does not automatically renew. If you are unsure, please get in contact with our Front of House team.

If you are not a member, you can enjoy all our facilities on a “pay as you go” basis.

If you are wanting to use the gym, if you are under the age of 16 years old an Introduction would be required. This would need to be booked in advance, as we cannot guarantee our Lifestyle Consultants will be available. Please be aware that you are only able to use the gym if you are 11 years old or over and restrictions apply between ages 11-16 years. These restrictions will be discussed in the Introduction and if you are ever unsure please ask a Lifestyle Consultant for advice.

If you are wanting to book classes, these can be booked 7 days in advance from 7am via our website or app. Our classes are extremely popular so we advise booking in advance to avoid disappointment.

The Sauna & Steam Rooms can be used by those aged 16 years and over.

To use the gyms at all our venues you need to be aged 11 years or over. An Introduction is required before using the gym which would need to be booked in advance to guarantee a Lifestyle Consultant is available. Restrictions apply during the ages of 11-16 years old which would be discussed in the Introduction.

All bookings must be paid for at the time of booking. Payment can be made via cash or card.

You can make bookings via our website, app, or with our Front of House teams.

You can check our venues’ pages for opening times.

All of our venues have parking facilities. They all include disabled parking bays. Parent & child spaces are available at Meridian Leisure Centre and Station Leisure & Learning Centre. We also have electric charging points at Meridian Leisure Centre, Skegness Pool & Fitness Suite and Station Leisure & Learning Centre.

Please note, our car parks at Skegness Pool & Fitness Suite and Station Leisure & Learning Centre are ran by East Lindsey District Council and are therefore chargeable. However, permits for members and Magna Vitae Subscription holders are available from reception. For more information please visit our venues’ pages.

All of our venues have disability access. There are wide corridors and doors, lifts and our swimming pools have beached areas or have access to accessible steps and hoists. Our newest venue, Station Leisure & Learning Centre is ‘Changing Places Toilet’ registered.

All of our venues have accessible changing areas and toilets. There are wide corridors & doors, lifts and our swimming pools have beached areas or have access steps and hoists. Our newest venue, Station Leisure & Learning Centre is ‘Changing Places Toilet’ registered.

Some of our venues may operate with extended opening hours during the school holidays. Our usual swimming sessions may be affected. Check out our holiday timetables to find out more or contact your local venue.

All of our venues operate reduced opening hours on Bank Holidays. We will notify you of any changes to opening times on our website venue pages, via our app and posters in our venues. If you are signed up to our Operational Updates, you will also receive an email.

If you create an account online, you will be sent your login details via email. Click the link as described in the email and create your password.

If you create an account at reception, you will need your email address and member ID number to login and create your password the first time.

All of our Lifestyle Consultants are qualified to offer personal training sessions which are tailored to you! Sessions are £25 an hour and need to be booked in advance. We recommend booking a consultation with a Lifestyle Consultant prior to booking any personal training sessions so they can understand your goals. You can purchase a PT Saver which includes 11 sessions for the price of 10 costing £250.

We also offer a Fitness Transformation Programme which includes the following:

30 minute initial consultation
6x 1:1 Personal Training sessions
Nutrition & dietary advise
Calorie & macronutrient goals
Step challenge
Check-ins to monitor progress, weigh-ins on weeks 1, 6 & 12 (using BodiTrax at Meridian Leisure Centre, Louth), measurements and progress photos.

To book, pop to reception or book via our website or Magna Vitae app.

The Fitness Transformation Programme is a 12-week programme which includes the following:

30 minute initial consultation
6x 1:1 Personal Training sessions
Nutrition & dietary advise
Calorie & macronutrient goals
Step challenge
Check-ins to monitor progress, weigh-ins on weeks 1, 6 & 12 (using BodiTrax at Meridian Leisure Centre), measurements and progress photos.

If this is something you are interested in, please speak to reception or a Lifestyle Consultant to get started!

You can book in for a Personal Programme with one of our Lifestyle Consultants. This is included with all of our fitness memberships. It includes a 12-week goal setting, weekly workout routines and programme reviews.

We also offer Personal Training sessions with are £25 an hour and a Fitness Transformation Programme.

Please speak with our Front of House team to book or find out more. You can also book Personal Programmes and Personal Training sessions via our website or app.

Don’t worry! Drop in to our venues at anytime and someone will be more than happy to give you a tour and get you booked in for an Introduction. Introductions are also available to book on our website or via our Magna Vitae app. You can also take a virtual tour around our venues using our Matterport tours, which can be found on our venue pages.

We offer a variety of exercise classes, have a look at our Exercise Classes page to see what classes you can enjoy at your nearest venue.

Yes! Exercise classes are included in all of our full memberships. Please note there are some limitations on how many classes you are able to book at some venues due to popularity. This is to provide more opportunity for all customers to access our classes.

If you do not have a membership but want to book in to our exercise classes, you can pay-as-you-go or even purchase a Magna Vitae subscription.

Exercise on Prescription (EOP) is a funded 12 week personal exercise programme for anyone with a medical condition who would benefit from a more active lifestyle. This can be accessed through your Health Professional or you can self-refer via the One You Lincolnshire website.

You can find out more about what is involved here.

Unfortunately, we do not accept repeat referrals unless a 2-year period has lapsed, or referrals from someone who has, or had, a Magna Vitae membership within the past 12 months.

This can be accessed through your Health Professional or you can self-refer via the One You Lincolnshire (OYL) website. Please note, sometimes self-referral may pause, due to applications being at capacity. Unfortunately, we do not accept repeat referrals unless a 2-year period has lapsed, or referrals from someone who has, or had, a Magna Vitae membership within the past 12 months.

The programme includes:

An initial 12 week funded programme through One You Lincolnshire (OYL) giving you access to all of our venues.
An initial consultation with one of our fully-qualified Lifestyle Consultants is included. -This includes a Gym Introduction and Personal Programme. It also includes a 6 week and 12 review. However, support is available throughout the programme.
Access to our full range of activities, including:
- Group exercise sessions
- Full gym access
- Swimming
You can then sign-up for a discounted membership costing £25.00 a month on a direct debit basis. This would need to be within 4 weeks of completing the initial 3-month period.

To download the Magna Vitae Mobile App, all you need to do is click on one of links below for the Apple Store or Google Play.

You may be unable to log on to your account via our website, or Magna Vitae app, for numerous reasons.

If you have not updated your password in line with our systems upgrade, you will need to select ‘Forgotten password’ and update your password to ensure it meets updated security requirements. You may need your member ID number to do this which you can request from our Front of House team or via email info@mvtlc.org, once identification has been provided.
Please ensure you are typing in the correct email and password, checking relevant capitals and special characters are entered correctly.
You may also be having trouble logging in if your phone if you have not updated your phone. You can do this by checking your settings and software updates.

If you are still having trouble logging in, please get in contact with our Front of House team.

Once you have been referred by your GP, you will then be contacted by a representative from One You Lincolnshire. They will ask you a series of questions in regards to your health and exercise levels to ensure you are eligible for the programme. If you are eligible, your details will then be passed on to our Exercise on Prescription team where they will then contact you to ask you a series of questions and book your initial consultation.

Please note, that delays may be possible due to the volume of applications.

Find out more about what it includes on our Exercise on Prescription page.

At all of our venues you are able to book for sessions on a pay-as-you-go basis. We also have 1-month memberships which require payment up front and involves no contract. At some of our venues we do offer weekly passes.

You can take a look at our membership packages here.

Joining the gym allows access to all of our equipment which can be different from venue to venue. The first, most important part of the Introduction is to make sure you know how to use, and are comfortable with, all of our equipment.

We find that a large number of customers have used gyms before but not necessarily achieved the results they would like. Our knowledgeable and supportive team are here to guide you in maximising your sessions and achieving your goals.

After the initial Introduction, we can also offer personal programmes for members so that we can design a programme specific to your needs.

Those aged 11-15 years old are required to have an Introduction before using the gym.

You can find a tutorial of how to use our Magna Vitae app here.

If you are still struggling to use the app, feel free to speak to our Front of House team who will be more than happy to show you how to navigate it and book classes/swimming.

A new feature now allows you to book all of these via our app! You will then get an email confirmation with your booking.

Introductions are free for all members and prospective customers. Personal programmes are free for members only. Personal training sessions are £25 per hour.

Please ensure you make us aware if you are unable to attend your booking. You can cancel yourself if you got to ‘My Bookings’ and select cancel.

You will need to purchase an annual subscription of £5. Please note, this is not set up as an automatic renewal.

The physical MV card is provided free of charge initially, if you lose or misplace this it will be £1 for a replacement.

You will then receive discounted rates for pay-as-you-go bookings.

Anyone is eligible for an Magna Vitae (MV) subscription. You will need to purchase an annual subscription of £5. Please note, this is not set up as an automatic renewal.

You are eligible for a Concession Magna Vitae subscription if you are in receipt of any benefits (documentation of your concession should be enclosed with your application). Examples of benefits are: DWP, DLA, PIP, Job Seekers Allowance, Income Supports, Housing Benefit, Council Tax Benefit, Incapacity Benefit, Employment Support Allowance or a full time student.

Also, if you are receipt of your state pension.

Don’t worry if you forget your card. Simply speak with our Front of House team and they will be able to assist you.

You will have a 10 minute window to complete your booking before the space becomes available for someone else.

Please contact the facility where you are making the booking.

Our Multi-venue membership includes full use of all of our four venues, including gym access, classes and swimming. It also includes the use of the Sauna & Steam room at Meridian Leisure Centre.

Please note, Sports Hall activities are not included in your membership except court hire for Badminton/Pickleball.

Single-venue membership, which includes either Station Leisure & Learning Centre, Horncastle Pool & Fitness Suite or Skegness Pool & Fitness Suite, is for single venue use only.

Our Direct Debit Membership require a direct debit to be set up that would take out a payment for your membership on the 1st of every month. Please note, when you sign up for any direct debit membership, a pro-rata would be required to be paid upfront. Our direct debit memberships require a 3-month commitment. After then, it is an ongoing rolling membership until your decide to cancel. Cancellations need to be submitted via our cancellation form and we require a full calendar months notice.

Upfront Memberships do not require a direct debit to be set up and usually allow you to use the venue for a specified time, such as 1 month.

We ask all spectators to watch their children during their lessons in the spectators area above the Sports Hall.

Parents may enter the room 10 minutes prior to the end of a sessions (or 30 minutes prior to the end of the ADV/DEV sessions.) However, please do not enter the room until a member of the team invites you in.

You can sign up for gymnastics via our website! Click here for more information.

Your child can start gymnastics when they are 18 months and over. Until they are aged 5, they will be in our Pre-school lessons. Once they are 5 and above they can be enrolled on our main programme.

For more information, click here.

Your child will need to bring a water bottle with them and ensure they are wearing appropriate clothing.

If your child is under 8 years old, you must stay in the building at all times until the end of the session.

Appropriate sports clothing must be worn during the session. This includes, leotards, fitted shorts, sports leggings, fitted sports tops. This is to ensure clothing does not get in the way of movement and does not get caught on any pieces of equipment. Thermals or skin layers can be worn underneath clothing. Please ensure hair is tied back and off the face. All jewellery and accessories must be removed and left with parent/guardian before you enter. All shoes and socks will be removed once in the Sports Hall.

Pre-School Programme (18mth-4yrs)

British Gymnastics Pre-School Proficiency is used for our pre-school classes. This develops basic movements like skipping, jumping, running and rolling. There are themed session with music, filling each session with fun and laughter. Our sessions are for children ages 18 months and over. Progression through the different sessions are based on ability.

Main programme (5yrs+)

We use British Gymnastics Core Proficiency criteria to teach and grade our gymnasts. Each class will be made up of gymnasts of the same ability, and they will move their way up to an advanced class.

You can apply for jobs we have available on our ‘Careers’ page. You can also apply via Indeed.

You are required to be aged 16 and above to work for us. However, we do offer work placements and volunteer opportunities to those under the age of 16.

Yes, please speak to the main contact for the job role and they will be able to advise. We do offer course and training to support your application for the right candidates.

Yes, please get in touch with our HR team at your earliest opportunity. You can email them at hr@mvtlc.org.

Applicants are only contacted at interview stage. Unfortunately, we do not have the capacity to contact all applicants.

Yes, we do. This would depend on our current Apprenticeship vacancies.

Yes, we do. We offer a range of different opportunities that cover summer, school holidays and Christmas.

Yes, attending the 2 day Paediatric First Aid course will give you full certification requirement for all child care jobs.

No, you would just re-take the section that you have failed. For example, if you fail the test paper, you would just need to re-sit another paper.

The Training Assessor can give you more information on this.

Yes, you get 28 days from the original assessment day to re-take. The course trainer will give you more information on this should you fail.

Yes, you will receive a Level 3 Award for First Aid qualification with certificate. You can also receive a Level 3 Award in Emergency First Aid if you attend a 1-day course.

You will be qualified for 3 years. At the end of this period you will need to take a renewal course to keep your qualification valid.

Yes, if you are applying for University and have a valid NPLQ qualification, this is now worth 8 UCAS Tariff points.

Yes, this is all included within the enrolment and course fees.

National Pool Lifeguard Qualification (NPLQ) is a nationally recognised qualification. This course allows you to then Lifeguard in the Leisure industry.

The course is undertaken across 6 days, with an external assessment taking place on the 6th day. It costs £262.50 which includes all course materials and assessment fees.

No, all course costs include only 1 free re-assessment which needs to be undertaken within the required time frame. The Trainer Assessor will be able to discuss this with you if applicable.

For National Pool Lifeguard Qualification (NPLQ), First Aid at Work and Paediatric First Aid courses, they will all include a multiple choice question paper. The 3-day First Aid at Work will include 2 papers (1 taken on the first day and one taken on the 3rd day).

All National Pool Lifeguard Qualifications (NPLQ) and First Aid at Work courses include basic AED (defibrillator) training as part of the main syllabus. Occasionally, we may run courses with a bolt-on AED certificate which will mean it will then be certified as an independent qualification.

Yes, the length of the course is set to ensure you attend the minimum training hours required.

You will need to be 16 years old or above by the assessment date to be able to partake in the courses.

You will need to bring a form of photo identification on the first day of the course (and the last day for your NPLQ assessment day). We advise you bring a notepad and pen and if taking an NPLQ you will need a swim kit everyday which must include shorts and T-shirt to wear in the water.

If you are interested in enrolling you can either email us at info@mvtlc.org or speak to our Front of House team. If none of your required courses are planned, your details will be passed to our Training Co-ordinator who will be able to get in contact when we are running a course, to organise options for you.

To book on, you will need to speak to Reception. Payment of the course would be required on booking (unless prior arrangement with the Training Assessor).

For your NPLQ course you will also be required to take a swim test. This would need to be booked in advance of the course starting and with the course trainer. You will be required to swim 2-lengths (50m) in under 60 seconds and swim 100ms on your front, followed by 100ms on your back, continuously. You will also need to tread water for 30 seconds, jump or dive into deep water, be able to reach the bottom of the deepest part of the pool and climb out of the pool unaided. If this is successfully signed off by the course trainer you will then be able to enrol onto the course.

Before you are able to take part in an National Pool Lifeguard Qualification (NPLQ) course, you will be required to take a swim test. This would need to be booked in advance of the course starting and with the course trainer. You will be required to swim 2-lengths (50m) in under 60 seconds and swim 100ms on your front, followed by 100ms on your back, continuously. You will also need to tread water for 30 seconds, jump or dive into deep water, be able to reach the bottom of the deepest part of the pool and climb out of the pool unaided. If this is successfully signed off by the course trainer you will then be able to enrol onto the course.

Your NPLQ will be valid for 2 years. Before it expires, you will need to sit another assessment. To do this, you will need to provide a minimum of 20 hours records of certified training within the 2 year period of being qualified.

The NPLQ course is across 6 days (with the external assessment being on the 6th day). The course times are 9am-6pm each day (apart from the assessment day, which may shorter).

The Level 3 in First Aid at Work course is across 3-days.

A Level 3 in Emergency First Aid at Work course is 1-day.

The hours vary for these courses. If you require further information please get in contact info@mvtlc.org.

Due to the nature of the course, this would depend on your disability/limitations.

The Training Assessor is able to apply for a Reasonable Adjustment, which allow adaptations to the course assessment. You can read further information about this here.

If you have further questions, please get in contact info@mvtlc.org.

As part of the NPLQ course you would be required to carry out a swim test. You will be required to swim 2-lengths (50m) in under 60 seconds and swim 100ms on your front, followed by 100ms on your back, continuously. You will also need to tread water for 30 seconds, jump or dive into deep water, be able to reach the bottom of the deepest part of the pool and climb out of the pool unaided. If this is successfully signed off by the course trainer you will then be able to enrol onto the course. If you do not pass the test then you will be unable to enrol on the course.

This would depend on the holiday activity. For example, our Inflatable Sessions requires your child to be over the age of 8 and be able to swim 50m. All of our holiday activities have age requirement information included.

We offer a range of different holiday activities across our venues. Activities can include Family Fun Splash and Inflatable sessions.

At Meridian Leisure Centre, we also offer a variety of dry-side activities such as Gymnastics Camps.

You can find further information here.

Please take a look at our ‘Holiday Activities’ page.

Here you will be able to find information about upcoming sessions and how you can book.

You can book via our website or via our Magna Vitae app. Although all of our sessions are bookable only 7 days in advance, our holiday activities are available to book once they are live.

This would depend on the holiday activity. For a swimming activity your child would need to bring all of their usual swimming accessories such as towel and swimming costume/shorts.

For our Gymnastics Camps held at Meridian Leisure Centre, your child would also need to bring a water bottle and lunch.

If you are unsure, please check with our Front of House teams.

‘School’s Out’ is a holiday programme delivering FREE sport & physical activities to children living within certain areas of East Lindsey. It provides opportunities for children to become more active and social, whilst accessing coaching from National Governing Body (NGB) qualified coaches.

If your child has a medical condition, allergy, takes any medication, or has an ECHP plan from school, please make us aware on the booking system and on any food order form (if allergy/food related).

Our teams will then review this information before the day your child attends, to make sure that we can provide the best experience for your child, and to make any relevant staff aware. Letting us know this information in advance can help us to make the day a better experience for your child.

We encourage all children to have a go at the activities, even if they don’t like it or feel they are bad at it. We don’t force children to take part but if they don’t want to join in we ask them to assist in other ways like keeping score and setting out equipment.

We always involve children and no child will ever be left out!

Of course! Our delivery team are experienced, qualified and are fully trained. Each member of staff holds a valid DBS check and is trained in First Aid.

We encourage children to mix with each other right from the start and we never leave anyone out. Our first games and activities are icebreakers, ideal for those children who may not know anyone.

Your child will need lunch, a water bottle (preferably refillable), snacks, sun hat and sun cream and a waterproof coat (which hopefully we won’t need to use!)

‘HAF’ is the Holiday Activity & Food programme funded by the government. This programme runs at Skegness, Louth and Mablethorpe. The aim is to provide opportunities to be active, socialise and providing fun ways to learn about food education as well as a free meal at every session.

Eligibility for HAF places can be found on Lincolnshire County Council’s website by clicking here.

If your child has a medical condition, allergy, takes any medication, or has an ECHP plan from school, please make us aware on the booking system and on any food order form (if allergy/food related).

Every HAF session with Magna Vitae will involve active sessions, a free meal, food education and crafts. The sports or crafts will vary depending on the session and venue.

Please dress your child in comfortable, casual clothes suitable for active sessions, the weather, and that you don’t mind getting messy from any crafts or food. Your child will also need to bring a coat, and preferably be wearing trainers.

Water will be provided at all HAF venues and dates. Water bottles can also be refilled during the sessions. We ask where possible that children only bring water or milk with them to drink.

A healthy meal will be provided at every HAF session. Food menus will be sent out to all those with confirmed bookings before the day. Any allergies or food preferences should be noted on the booking form and on the food ordering form.

Please use the link provided with your child’s E-voucher code to book using the online booking system. You will be able to see all HAF venues, providers and spaces available on this booking system.

Funding for the HAF programme covers ages 5-16 years. The ages able to attend each HAF programme can vary. Please see the booking system for the ages allowed at each venue or provider. Magna Vitae’s HAF teen programme is for 14 – 16 years.

We always involve children and no child will ever be left out!

Of course! Your child will be looked after by our delivery team who are experienced, qualified and fully trained. Each member of staff holds a valid DBS check and is trained in First Aid.

We encourage children to mix with each other right from the start and we never leave anyone out. Our first games and activities are icebreakers, ideal for those children who may not know anyone.

MagnaTag is a thrilling arena based TAG game! It’s all about quick thinking, lightning-fast moves, ninja-like agility, sharp senses, and a sprinkle of bravery, while also promoting fitness, fun, and a dash of healthy competition! The game? Swipe your wristband at light up TAGs to score points. The tougher the TAG, the bigger the points! Once the game has finished, the central computer tallies up the scores and unveils the ultimate champion! Let the games begin!

Yes, all games require you to wear a wristband. You only need to purchase this once and it can be re-used for future sessions. Remember to bring it on your next visit! They cost £1 each.

Players need to be a minimum of 1.2 metres in height to take part.

To enjoy are MagnaTag course you will need to wear comfortable clothes and trainers. No jewellery or sharp objects, such as belt buckles or clothing studs, are permitted.

You can score points by holding your wristband against the illuminated beacons. You can keep scoring until your game ends.

The MagnaTag arena rules are as follows:

Must be a minimum on 1.2m high to participate.
Do not attempt any challenge or activity outside of your own limitations, abilities or skill level.
It is not suitable for expectant mothers or those with known heart conditions.
You must not be under the influence of alcohol, drugs, or prescribed medication which may affect your ability to function safely.
You must not enter the arena unless you are a registered player with a registered wristband. You must have undertaken the safety briefing.
Take care not to make physical contact with other players in the arena.
By swiping your wristband prior to entering the arena, you are automatically accepting these rules.

The arena obstacle rules are as follows:

Do not climb on the outside of the structures
Do not slide down the ropework
Do not take balls outside of events
Do no purposely swing suspended objects into other players
Do not removed your wristband at any time
Check for other players before descending from events
Take care when tagging the beacons to prevent injury to your wrist/arm
Follow safety instructions presented to you at each event

Any 16 year old and above can take 2 under 8’s in the swimming pool with them. If the child is 8 years or older they can use our swimming pools unsupervised.

Read our Safe Swim Policy.

When visiting our venues, the lockers take a refundable £1 coin or trolley token.

Please note, you are unable to leave items and belongings in our lockers overnight.

You can find our swimming pool temperatures at our venues below:

Meridian Leisure Centre

Our main pool is an average of around 29 degrees and our leisure pool (baby pool) is 31 degrees.

Horncastle Pool & Fitness Suite

Our pool is an average of around 29 – 30 degrees

Skegness Pool & Fitness Suite

Our pool is an average of around 29 – 30 degrees

Station Leisure & Learning Centre

Our pool is an average of around 29 – 30 degrees

For all bookings a 48 hour notice period is required for cancelling your session or transferring it to another day. For cancellations, when more than 48 hours notice is given you will receive a full refund. To receive your refund, or transfer your booking, you will need to get in contact with our Front of House team. A refund will not be issued automatically.

We offer adult only swimming sessions at all of our venues. These are either named as adult only swims, or are sessions that are tailored towards adult swimmers. If you want to enquire about quieter times, please get in contact with your relevant venue.

Yes, we have a selection of swimwear and accessories to buy ranging from costumes to swim nappies. Please note this is subject to availability.

All of our venues offer lane swimming. We offer a variety of different swimming sessions and you can browse them whilst booking.

No, everyone is welcome to come and book to use our swimming pools.

We advise you to wait until your baby has had its 12 week injections before you bring them swimming.

30 minutes of activity is worth 45 minutes of the same activity on land due to the resistance of the water making your body work harder. The water also holds your weight so swimming is great for people who require low impact exercise.

You are able to bring your own swimming accessories as long as they are not the following items:

No inflatable lilos or giant inflatable items/rings.
No mermaid tails, flippers, snorkels, beach balls etc.

If you are uncertain whether you can bring an item into your swimming session please get in contact with the venue in advance or speak with the Front of House team, or a Duty Manager, before going through for the session.

You can sign up for swimming lessons via our website! Click here for more information.

We appreciate that illness can happen, especially with little ones. Sadly we are not able to refund/or replace missed classes as yours/your child’s space is held regardless of attendance. This is to ensure that the space is always guaranteed. If you/your child is going to be off for a significant period of time, please do contact us so we can discuss options.

We advise you to wait until your baby has had its 12 week injections before you bring them to swimming lessons. They can start lessons after this in our Discovery Ducklings programme.

Please get in contact with us if you are wanting to enquire about one-to-one swimming lessons. You can email us at info@mvtlc.org or contact the specific venue directly. Provide us with your name/your child/children’s name, date of birth, current swimming ability (including any distance badges that may have been awarded), any SEN/medical needs, as well as any days and times your are unavailable. You can also let us know the reasons you/your child are wanting to do one-to-one lessons so we can help you decide whether one-to-one lessons are the best option for you/your child. Unfortunately, spaces are very limited so there may be a waiting list in place.

Swimming is a vital life skill. As 75% of our planet is water, it is vital that young people are given the opportunity to learn to swim for their own safety. Swimming is also one of the safest and most popular forms of exercise. It is a whole family activity, one that we participate in during our free time, whilst on holiday, at the beach and at our local pool. By learning to swim and getting the essentials right at an early age, a child is more likely to enjoy swimming in the future.

Why your child should learn to swim

Learn to Swim information for parents

When booking into swimming lessons please let us know if your child has any medical conditions. This will then be uploaded on to their profile on the Swimming Lesson portal so your child’s teacher is aware. Please pop any medical conditions we need to be aware of over to us via email to info@mvtlc.org.

Your child should not attend swimming lessons if they have ear infections, infectious diseases, open wounds or sore eyes. We also advise you do not swim 48 hours after a sickness bug.

We do not advise people swim on a full stomach. Do not eat in the hour you are coming swimming. If children are coming straight from school for swimming lessons they may need a small snack to maintain energy levels.

You/your child will need the following items for swimming lessons:

Swimming costume/trunks/shorts
Towel
Shampoo & shower gel
Hair clips/hair bands
Swimming cap if desired
Goggles
Armbands (if child has their own) – however, we do provide swimming aids during lessons.
Any medication that may be required (such as inhaler, epi pen etc.)
For Rookie Lifeguard Awards you are required to bring a T-shirt with you (Rookie Lifeguard Awards is only available at certain venues)

This will vary depending on skills and experience, if they started in an adult and child session they may move faster initially as they are familiar with the framework. Some children are also more naturally competent and confident in the water so will progress faster.

If you have any concerns, please speak with the Swim Teacher or our Front of House team.

This will depend on their strengths and weaknesses to help the teachers focus on their individual needs.

The lessons are led by a Swim England (formerly ASA) qualified swimming teacher with a class including a maximum of 12 swimmers. The teacher will provide a variety of fun based activities to help the swimmers learn new skills and provide feedback and instruction to help each individual swimmer develop. As the lessons progress the teacher will record this and update the Go Learn portal. On the portal you will be able to see the completed disciplines for that stage, their percentage to completion, any badges the child may have been awarded, as well as if the child is ready to move to the next stage.

Most of our group swimming lessons are 30 minutes. However, they increase to 45 minutes from Stage 7 onwards.

Please note, this does include, drop off and pick up time, getting in and out of the swimming pool, as well as the teacher taking a register.

It is possible to swim before and after your lesson/your child’s lesson, if there is a general swim session available. If your child is under the age of 8, they must be accompanied by an adult. Don’t forget – your child is entitled to FREE swimming at any of our general swim sessions (at any of our venues!)

We ask that all spectators use our spectator areas to view their child’s swimming lesson. If you have any concerns, please speak to a member of staff.

We allocate 30 minutes for a lesson (45 minutes for Stage 7 and above) but that does not mean that your child will be in the pool for the whole 30 minutes. The teacher is required to take a register at the start of every lesson for safeguarding and health and safety reasons. We also like to inform your child of what they will be hoping to achieve in the lessons before starting. It does also include drop off and pick up time and getting in and out of the swimming pool.

If we have to cancel a lesson due to a pool closure we will contact you via phone/email. As is stated in the Terms and Conditions agreed at the time of sign-up, we guarantee you will reive 48 lessons within the financial year and we will keep track of all cancelled lessons. If you receive less that 48 lessons we will then be in contact to discuss options.

If there is not any space for your child to move into the next group, please speak with our Front of House team. We recommend for your child to stay in the same group until a space becomes available. The teacher will ensure that your child is still being challenged in the lesson. Remember, all swimmers need practice and no-one’s stroke is perfect!

You will be able to regularly check the spaces available on the Go Learn portal. This is a live portal, so once you see a space available please move your child into this group. If you are unable to move your child via the portal, please speak with the Front of House team and they will be able to give you access.

You can see this on the Swimming Lesson portal. This will show progression, the criteria of the stage and much more.

We offer FREE badge sessions for our WaterWise members. Our badge sessions differ per venue so please get in contact with the specific venue to find out their available badge sessions.

Teachers are able to assess for the 5m badge during lessons as there is sufficient space to do so. There are occasions where we can assess further distances however it depends on time restraints and pool space.

If your child is wanting to attempt a long distance badge, 200m and above, please get in contact with your venue directly.

Stage 1 & Stage 2 classes have an additional teacher in the water. The additional teacher supports the non-swimmers in gaining water confidence and learning to float unaided. They also demonstrate to the swimmers how to do the skill, giving the swimmer a visual representation of what is required. A combination of the above can increase a nervous swimmer’s self-esteem and encourage them to give it a go.

Yes. Once your child has been awarded a badge via our Swimming Lesson portal, you can then purchase the certificate and badge from Front of House. They will then move your child into the next stage with you, or you can do this yourself via the portal.

When you sign your child up online, the stage also has a description of what distance your child would be required to swim. If you are still unsure, please speak with Front of House regarding which group would suit your child best.

If your child would feel more comfortable in aids, by all means bring them with you. Our swimming teachers may take them off/replace them, as some aid can restrict movement and we may have a beneficial alternative.

Feedback/survey emails are sent out twice a year, should you require more urgent attention, please speak with Front of House or a Duty Manager. Alternatively, you can pop us an email to info@mvtlc.org.

You are able to take photos of your children swimming as long as you have filled out a photograph permission form, which can be acquired at reception. Please ensure you are taking a picture of your child ONLY and that the image does not include any other children. This is for GDPR and Safeguarding reasons. Please do not be offended if you are asked by a member of staff to show the picture you have taken. We ask all customers to be respectful of this policy to help ensure the safety and protection of all people and children within our venues.

Unfortunately, most of our swim teachers teach back-to-back lessons. Therefore, they are unable to discuss anything at length in between lessons. However, if you urgently need to speak to a swim teacher, please leave a message with Front of House and the teacher can then get in contact with you directly. Alternatively, pop an email over to info@mvtlc.org.

The Rookie Lifeguard programme offers children valuable survival, rescue, and sports skills in an engaging way that complements their current swimming lessons. It inspires confidence and independence through fun activities, leading to a series of awards from the Bronze to Gold level. Part of the Swim England Learn to Swim Programme, it fulfils Key Stage 2 water safety requirements and is taught by RLSS UK approved instructors. The programme also fosters teamwork and peer support, helping even the shyest kids make new friends.

Please note this is currently only available at our venues in Louth, Horncastle and Skegness.

Your child can enrol on Rookie Lifeguard Awards from Stage 5 onwards and between the ages of 8-15 – available at our venues in Louth, Horncastle & Skegness. Alternatively, we are affiliated with Louth Swimming Club and Skegness Swimming Club if your child would like to pursue swimming further.

We use state of the art technology to ensure you always stay attached. When you arrive, an instructor will issue you with a Clic-it. This is made up of two communicating carabiners which mean that there’s no way you can ever detach yourself from the safety system. You’ll also receive a full safety briefing from an instructor which will teach you how to use the system.

We’ve included a Junior Course, which is designed for small children, so the whole family can take part in the adventure. The Junior Course is mounted at a height of approximately 60 – 100 cm above the ground and is for use by people 1 metre to 1.4 metres tall. For the main course, everyone needs to be at least 6 years old and 1.2 metres tall. Anyone under 10 years old or less then 1.4 metres tall will need to be accompanied by an adult over 18 please.

On the adult course, the whole session will last approximately 90 minutes. This includes time for you to be fitted with safety equipment, briefed by your instructor and the chance to have a supervised practice session on the ground to make sure you understand how to use the safety system. If you’ve also chosen to go on “The Drop” you’ll need to make sure you fit this in during your time on the course. On the junior course, you’ll also be given a safety briefing which will be included in your adventure with us!

Please visit the Before Your Adventure page which tells you everything you need to know!

The best way to book your Altitude 44 adventure is through our website, which is quick and easy to do by visiting our website Altitude44. If you are a group of more than 10, please contact us for group discount offers.

Our terms and conditions covers our cancellation policy. In brief, cancellations made more than 7 days before your booking will be eligible for a full refund. Cancellations made less than 7 days but more than 24 hours before will be eligible to change the date or receive a voucher for the value of the booking. Cancellations made with less than 24 hours notice will not be eligible for a refund however we are happy to accept substitutions if someone else would like to go on the same session instead. To amend your booking please contact us.

Yes. Subject to our terms and conditions, you can alter your booking up to 24 hours before you arrive. Less than 24 hours before your booking, you can substitute the participant for a different participant but cannot change the date of your booking. To amend your booking please contact us prior to your visit.

Our opening times vary depending on the season. The easiest way to check if we’re open is to visit our bookings page. Please go to our website and select that date to check what time sessions are available. Any last minute changes to our opening times will be posted on our social media channels. Stay tuned!

We offer a variety of packages for groups. This includes school groups, birthday parties, stag and hen groups and corporate team building groups. Along with our partners, the Embassy Theatre, Skegness Pool and Fitness Suite and the Magna Vitae Trust for Leisure and Culture, we can offer packages to suit anyone. Please visit our website page: Group Bookings

Conquering Altitude44 will require a degree of physical fitness but if you are able to climb a ladder you should be fine. There is also a height and weight restriction. The weight limit is 120 kilograms (18.5 stone) and the height restrictions are: Mini Course: 1 metre – 1.4 metres Main course: minimum 1.2 metres

The staff at Altitude44 are not medically qualified and will not be able to assess how capable you are. It is your responsibility to undertake an assessment before you arrive. We advise you to seek your own advice and examine the high wire yourself before deciding whether to book. If you would like more information about the course, please email us or speak to the team on site.

Our policy strongly recommends pregnant women not to take part. However, the choice is yours and we would suggest you seek professional medical advice on the matter. The waiver you will be asked to sign at the start of the activity states that the activity is not suitable for those who are pregnant. If you sign this waiver and continue with the activity you do so in the full knowledge that we do not recommend you take part.

Altitude44 wishes to be as inclusive as possible, however our high wire does offer a degree of physical and mental challenge and this may mean that safe participation is not possible for those who require certain support. For some the risk of injury may be too great despite any measures that can be offered. We try our best to make Altitude44 available to everyone so please contact us and we will do our best to accommodate your needs.

Every session is supervised by our qualified instructors. If you need any assistance during your session they will be on hand to help you out. Unfortunately our instructors cannot accompany individuals around the entire course as they have to look after everyone on the session. If you think you need extra help, please email us and we will see what we can do for you.

What’s On Now

See our latest cultural events and shows

Explore our latest cultural events, performances, and shows, where there’s always something to captivate and inspire. From SO Festival that celebrates local and international cultures to mesmerising theatre productions and live performances, we offer a diverse line-up that caters to all tastes. Don’t miss out on the opportunity to immerse yourself in the arts and culture, where each event promises to be a memorable and engaging experience.

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