Skip to content Accessibility Help Accessibility Mode

Frequently Asked Questions

Why are the hand dryers out of action?

A hand dryer runs the risk of being too slow and people not drying their hands properly. When it comes to hand drying methods, the most important thing to remember is that they are simply dry. Wet hands can transfer germs more easily than dry ones, (it’s reported up to 1000 times more easily), so we need to make sure our hands are properly dry after washing them.

More information on this can be found here: https://www.gov.uk/government/publications/wuhan-novel-coronavirus-infection-prevention-and-control/reducing-the-risk-of-transmission-of-covid-19-in-the-hospital-setting

Where has the fitness equipment been moved to at Station Sports Centre?

The fitness equipment at Station Sports Centre has been moved around to help ensure social distancing is abided by. To do this we have expanded the equipment and used the whole of the sports hall to its capacity.  Upstairs within the fitness suite, we have moved equipment where possible and placed some equipment out of use if this has not been possible. Please see the current equipment that is available to you during your visit.

 

Ground Floor

Leg Curl/Leg Extension
Adaptable Motion Trainer (AMT) – Like a Cross Trainer
Upright Cycle
Recumbent Bike
Leg Press
Multi Press
Dip Station
Lap Pull Down
Adjustable Bench x 3
Dual Pulley/Cable Crossover
Squat Rack
Olympic Flat Bench
Olympic Plates/Discs
Free Weights (2-50KG)

Technogym Easy Line Range

Shoulder Press
Chest Press
Bicep Curl
Ab Crunch
Leg Press

First Floor

Treadmill x 3
Rower
Hand Bike
Cross Trainer
Stepper
Upright Cycle
Recumbent Bike
Mat & Ab Cradle
Adjustable Bench & Free Weights (1-10kg)

Where has the fitness equipment been moved to at Meridian Leisure Centre?

To help aide social distancing our fitness equipment has been moved to ensure it is 2m apart where possible. Equipment has also been moved into other areas of the building.

Fitness Area 1 – Sports Hall

Resistance Machines x 13
Treadmill x 2
Upright Bike x 2
Recumbent Bike – x2
X-trainer x 2 
Ski Erg
Rower
Watt Bike 

 

Fitness Area 2 – Ground Floor Fitness Suite

Circuit Series
Duel Assisted Pulley
Hand bike x 1
Recumbent Bike x 1
Treadmill –  x 1 
X-trainer  – x 1
Power Plate x1
Rower x 1
TRX

  

Fitness area 3  – Upper Fitness Suite

Treadmills x 4
Stepper x 1
X-Trainer –x 4 
Upright Bike – x 1
Recumbent Bike x 1
Rower x 2
Dual Assisted Pulley
Seated Row
Pec Fly
Free weights
Plate loaded machines x 3

Fitness area 4 – Studio 2

Stretch area
Upright Bike x 3
Recumbent Bike x 2
Treadmill

I’m concerned about the air flow / air con units in the gym. Is it safe?

 

We have followed all guidance to make sure our centres are safe. The maximum occupancy of each indoor facility will be limited by providing a minimum of 100sqft per person. Reducing capacity in this way whilst sustaining ventilation flows, will increase the typical current 10l/s/p flow rate of ventilation to at least 20l/s/p, as fewer people are being served by the ventilation system.

Ventilation systems will provide 100% fresh air and not recirculate air from one space to another.

Do I need to wear a mask?

Government advice is, If you can, you should wear a face covering in enclosed public spaces where social distancing isn’t possible and where you will come into contact with people you do not normally meet. This is most relevant for short periods indoors in crowded areas. All our kit now faces away from each other and is also 2m distance apart. We will not be stipulating that you need to wear a mask but if you feel more comfortable in doing so that that is absolutely fine.

Can I wear disposable gloves whilst in the venue?

The use of non-sterile gloves has been associated with a significant potential for cross-contamination and transmission of healthcare-associated infections). This is because they are often used when they aren’t needed, put on too early, taken off too late or not changed at critical points. Hand washing and sanitisation is key so we are asking users to not wear gloves whilst in our venue.

What are the new rules when visiting a venue?

We will greatly appreciate it if all of our customers could abide by the following rules when visiting our venues:

·         You need to book your gym session before arriving at the venue; if you turn up at the venue without a booking, you will not immediately be allowed access;
·         Bookings can be made up to 3 days in advance via our online booking system; you will receive an email booking confirmation once you have booked a session;
·         Fitness Suite bookings will be limited to 1 hour time slots;
·         You need to arrive in your gym wear ready for your workout as there will not be any changing facilities available;
·         You should bring your own filled water bottle; our water fountains and vending machines will not be in use;
·         Please do not bring your own sports towel for use in the Fitness Suite; we will provide “blue roll” and sanitising wipes as a replacement for your towel.
·         Please arrive at the venue on time.  You will need to wait in your car or queue outside if you arrive early. If you arrive late, you will still be given access for the remainder of your allocated gym session booking.
·         Your MV card will allow you to access the venues in Reception; please remember to hand sanitise at every opportunity!
·         Frequently use the numerous hand sanitiser stations located throughout our venues, especially when entering and exiting rooms.
·         You must wipe all fitness equipment down both before AND after use;
·         Toilets will be available at our venues but use will be limited to one person at one time;
·         Hand washing facilities will also be available in our toilet spaces, paper towels are to be used to dry your hands, please dispose of these in the bins provided.
·         Hand driers and hair driers will not be in use. You should not bring your own hair drier.
·         You must follow the one-way directional signage displayed throughout the venue;
·         In the Fitness Suites, there are now defined limits as to the number of users allowed to train within a set space, e.g. the free weights area. Please remain mindful of this and please allow other users to access this during the booked session.
·         Some equipment has been placed out of use to ensure social distancing is abided by, please do not remove any signage or use these items of equipment;
·         Do not stand and socialise with others in the Fitness area, this will reduce the time you have available to complete your workout, use your booking slot wisely;
·         When your session time has finished, you must promptly leave the venue thus enabling the next session to start on time.

What is your phased reopening approach when you open on 25th July?

Please bear in mind that we are taking rigorous precautions in order to protect the wellbeing of our staff and most importantly you.

What does this “phased approach” mean?

Our phased approach to reopening means that we will be introducing a 3-step approach depending on our customers’ type.

Step 1 – Current “live” membership holders

On Saturday 25th July 2020 we will only open to our current live membership holders. This is to honour our members that have stayed with us, shown loyalty and shared continuous support and positivity throughout these difficult times, thank you.

Although this may only be for a very short period of time, we need to ensure that:

  • We can help facilitate the Governments’ “Track and Trace” service and provide details of all venue visitors to Public Health England (PHE) if required;
    ·         We efficiently manage a bookings system for our Fitness Suites and group exercise classes where provided (initially group exercise will be at Meridian Leisure Centre only);
    ·         Staff and members are confident and comfortable moving around the venues in an orderly fashion, following the one-way systems and routinely social distancing.
    ·         You bring your MV Card with you to every visit;
    ·         Everyone follows the new cleaning processes, including the wiping down of fitness equipment both before AND after use and continuing to regularly hand wash and sanitise.

Step 2 – lockdown cancelled memberships and casual “Pay as you Play” customers

Provisionally we are considering Step 2 starting on Monday 8th August 2020. Within this second phase of reopening we will welcome back members that cancelled their membership during the COVID-19 lockdown, other previously cancelled members and casual fitness suite and exercise class customers. For these membership types:

  • Purchase a membership online through our new “Join at Home” portal;
    ·         Once your membership has been activated you can book a 1 hour gym slot through our online booking system;
    ·         Casual users will be able to purchase a 1 hour Fitness Suite session or exercise class space online through the booking system;
    ·         If you need to directly speak to someone at the venue with regards to your membership, please phone the venue on their direct line any payments required will be requested by card only.

Step 3 – New custom and memberships

Provisionally we are considering starting to welcome new custom and memberships from 1st September 2020.

Step 3 forms the final phase of re-opening where we will hopefully start to welcome even more people back through our doors; this is some time away, further details on how we will proceed with this Step, will be shared at a later date. Please keep a watchful eye on our social media channels and website for useful information and operational updates.

Membership payments

Magna Vitae are pleased to announce that all types of fitness direct debit membership payments will be reinstated and collected from 1st September 2020. To confirm, as a gesture of goodwill and to help welcome our members back through our doors there will be no direct debit payments collected for the period 25th July and 31st August 2020. Thank you again to everyone for standing by us in these challenging times, we have really appreciated this.

Current cash memberships paid for in advance will be extended in accordance with the number of days our service was unavailable to you from 21st March to 31st August 2020, depending upon your original expiry date of course.

If members are experiencing individual circumstances that do not fit with the above stated arrangements, we would ask that they contact their membership venue and discuss with a relevant Manager. We will continue to do all we can to help you.

______________________________________________________________________

For those wanting to make a return to gymnastics, we know you are eager to do so. Staff coaches are currently considering the Magna Vitae Gymnastics programme and, similar to our Waterwise swimming lessons, we hope to have this activity available again from the beginning of September. Please keep watching this space for more details….hopefully they will follow very shortly.

 

What guidance are you following?

We are following guidance from registered bodies within the fitness industry including the Government, Community Leisure UK and UK Active.

The framework from UK Active for the re-opening of gym, leisure centre and wider fitness industry during social distancing can be found here.

 

What are you doing to be COVID Secure?

Magna Vitae has established high standards of building cleanliness and quality at all venues. Nevertheless, we will be increasing our cleaning regime and will provide all staff with updated training on the continued importance of venue cleanliness, disinfection and sanitisation protocols prior to reopening.

·         We will have an enhanced cleaning regime.

·         We have reviewed the disinfecting and sanitising materials we use to ensure that they are both anti-bacterial and anti-viral agents.

·         Staff will be visibly employed to routinely disinfect and sanitise specific contact/touch points throughout daily operation.

·         There will be numerous sanitising cleaning stations prominently placed throughout our venues. We ask you to use it both before and after each exercise. This will include the wiping down of exercise mats, weight plates, dumbbells and barbells.

·         Hand sanitiser gel will be made readily available which you should regularly use, especially before you touch any equipment.

·         You are requested not to use personal towels.

·         Our operational staff will be social distancing at all times.

Can I access the water fountain and vending machines?

At the moment we would like to reduce the amount of touch point available for the virus to spread, therefore all vending machines and water fountains at our venues are out of use.

We will continually assess this going forward and only allow this to change when it is safe to do so.

How far in advance can I book?

We are currently allowing you to book 3 days in advance. The booking system will open at 8am everyday for you to do this.

What do I need to do if I would like to come swimming?

You will need to pre-book your swimming session via our online portal.

Please note that:

  • You will need to arrive on time, not early for your session
  • You will need to bring your MV card with you to register at reception
  • You will need to follow our one-way system
  • You will need to arrive swim ready – in your costume as no changing facilities will be available for you to use
  • There will be limited toilet prevision

Does physical activity increase resilience to COVID-19?

WHO (World Health Organisation) recommend regular physical activity benefits both the body and mind. It can reduce high blood pressure, help manage weight and reduce the risk of heart disease, stroke, type 2 diabetes, and various cancers – all conditions that can increase susceptibility to COVID-19.

Physical activity leads to improvements in immune health and metabolic health, both of which are linked to COVID risk. Furthermore, physical activity is central in weight management and positive changes in body composition, both of which are linked to COVID-19 risk.

Do gym environments create a higher risk of transmissions of COVID-19 than other indoor places like supermarkets?

No, there is the same chance of getting COVID-19 in all areas indoors, the key is keeping social distancing in place, follow cleanliness guidelines and aerosol guidelines.

We have introduced new cleaning and social distancing measures in all of our centres to ensure that our members can work out safely.

Can you pass COVID-19 via Sweat/Perspiration?

No, there is no current evidence that the virus can be spread by perspiration (sweat).

This is supported for non-respiratory fluids by the Centres for Disease Control and Prevention (CDC): https://www.cdc.gov/coronavirus/2019-ncov/hcp/faq.html however, limited data is available on sweat/perspiration.

 

What will the venue opening hours be?

Again, this is part of a phased approach depending on demand. Our opening hours will initially be modified.

We will try but we may not get this quite right from the start. Our opening hours may change again over time.

Please keep an eye on our social media channels and the venue pages for these changes.

Group Exercise Class programme – what will it look like?

Combination of instructor led on site, virtual on site, virtual at home TV.FIT, and MV Instructor Facebook “Live”.

Class programme has been modified to accommodate social distancing.

Space is now of a premium as we have needed to move equipment around.

Some classes may also be held outside when the weather permits and is dry. The risk relating to COVID 19 is even less outside.

When will the swimming pool be back open?

Skegness Pool & Fitness Suite

  • The outdoor swimming pool will open for Skegness Swimming Club use from Monday 20th July 2020;
    ·         A number of one hour casual swimming sessions for “members only” will be offered on Wednesday 22nd July and Friday 24th July. Online booking will be required for these sessions; booking login details will be forwarded to members later this week. Please continue to watch this space!!
    ·         Changing rooms, showers and lockers will not initially be available;
    ·         Temporary toilets will be made available on the poolside;
    ·         A one-way system will be in operation at this venue;
    ·         A casual swim and Summer holiday pool programme is being further developed and more details will be released very soon. Keep watching our website and social media channels for further updates.
    ·         The indoor swimming pool and flume are likely to remain closed until 1st September 2020.
    ·        Swimming lessons are being planned to resume in early September 2020;
    ·        Swimming lesson direct debits will continue to remain frozen until our WaterWise tuition programme resumes.

Meridian Leisure Centre, Louth

  • The main swimming pool will open for Louth Swimming Club to use from Monday 27th July 2020;
    ·         A number of one hour casual swimming sessions for “members only” will be offered on Tuesday 28th July and Thursday 30th July. Online booking will be required for these sessions; booking login details will be forwarded to members later this week. Please continue to watch this space.
    ·         A casual swim and Summer pool programme is being further developed and more detail will be released shortly. Please keep watching our website and social media channels for further updates.
    ·         Changing rooms, showers and lockers will not initially be available;
    ·         Toilets will be made available;
    ·         A one-way system will be in operation at this venue;
    ·         The Leisure pool and giant waterslide are now likely to remain closed until the beginning of September 2020;
    ·         Swimming lessons are being planned to resume in early September 2020;
    ·         Swimming lesson direct debits will continue to remain frozen until our WaterWise tuition programme resumes.

Horncastle  Pool & Fitness Suite

  • The swimming pool will unfortunately remain closed for the time being;
    ·         Please keep watching our website and social media channels for regular updates;
    ·         We are currently talking to the Horncastle Otters Swimming Club about their return to swimming at this site;
    ·         Please note that current Horncastle members wishing to swim can use Meridian Leisure Centre or Skegness Pool & Fitness Suite for no additional charge until September 2020. Online booking will be required for these sessions; booking login details will be forwarded to members later this week.
    ·         Swimming lessons are being planned to resume in early September 2020;
    ·         Swimming lesson direct debits will continue to remain frozen until our WaterWise tuition programme resumes.

Will customers be limited to booking slots?

We are planning to introduce a booking system via a new online portal.

Social distancing guidance dictates we do this as our building capacity has been significantly adapted in order to ensure customer and staff safety.

Initially the charity needs to assess member demand & the footfall returning to our venues. We will continue to monitor and review the level of usage.

The more local support we receive the more we will try to deliver in accordance with the latest government COVID-19 guidance.

Bookings can be taken 3 days in advance from 8am each morning.

Membership Price – will this be reduced due to limited service?

Everything is still subject to change at this moment in time. The MV charity is endeavouring to keep you as informed as we can.

At present all membership (DD) remains frozen and money is not being taken from your accounts. Annual memberships will be extended by the days the venue has been closed, once you return to use the venue.

We only need you to confirm reactivation of your payments to enable the booking slot system we have developed to function properly at this stage.

We will inform you when we are due to start taking payments again in due course.

There will be a period of grace when you first start back, where no payment is taken at all. This will cover off previous days lost in March when the lockdown started and hopefully a little more to say thank you for coming back so quickly.

The charity is trying to be as reasonable as possible in this regard. We hope that you agree, this has been a difficult time for many.

Please be minded you are all valued customers, you have been a loyal customer as you have not cancelled & we truly respect this. With this in mind, we have worked incredibly hard to get to a position where it is safe to open for staff and our members. At this time, without your continued support the charity would find it very difficult to continue to operate and provide any service, more especially delivering to the quality standard to which you have become accustomed over the years.

Your membership matters to us, hopefully you can see and appreciate the lengths we have gone to, & the measures we have taken, to ensure your safe use when you return.

We have developed an online booking portal, the gym can now be joined via this system and you can also book & cancel group exercise sessions via this system.

We have introduced a variety of virtual offers through TV.FIT for you to use whilst we have been closed so that members can keep their bodies and minds healthy. This offer has been extended and will now continue through until September 20th even when once we have reopened.

Our own experienced and qualified staff have also started using Facebook Live to provide virtual workouts “live” and also as a recorded “back catalogue” in more recent weeks. You can now exercise with us any time & anywhere!!

As a local charity we rely on our community, your buy-in and support, this is so so important to us right now. We appreciate that your health has never been more important!!

What happens at the end of the day?

At collection time we hold a presentation for all children, each child receives  a certificate and a sweet treat. The coaches also have the opportunity to hand out a medal to their ‘child of the day’.

Do you accept childcare vouchers?

Unfortunately we are unable to accept childcare vouchers, however, we have a loyalty card which you can use on every visit. Get to 9 and your 10th is FREE!

What if my child doesn’t like the activities?

We encourage all children to have a go at the activities, even if they don’t like it or feel they are bad at it. We don’t force children to take part but if they don’t want to join in we ask them to  assist in other ways like keeping score and setting out equipment.

We always involve children and no child will ever be left out!

What kind of activities will my child be doing?

At the beginning and end of the day we all come together for fun ice breaker games, encouraging all children to mix together.

Throughout the day, children will take part in 2 activities in the morning and 2 activities in the afternoon, with a lunch break in between.

Depending on the day there are either a choice of activities or the group is split into ages (4-7 years & 8-11 years). After lunch over 8’s have a choice of going swimming, whilst this takes place the other children have a free play hour of craft, board games and chill out.

Will my child be looked after properly?

Of course! Our delivery team are experienced, qualified and are fully trained. Each member of staff holds a valid DBS check and is trained in First Aid.

What if my child doesn’t know anyone?

We encourage children to mix with each other right from the start and we never leave anyone out. Our first games and activities are icebreakers, ideal for those children who may not know anyone.

What does my child need to bring with them?

Your child will need lunch, a water bottle (preferably refillable), snacks, sun hat and sun cream and a waterproof coat (which hopefully we won’t need to use!)

Is the astroturf open to the public?

Yes, the public can book the astroturf for football and hockey. We are very busy through the winter months so availability is limited. Please contact us on 01507 605968 to arrange bookings. Whether, these are one off or blocks we will accommodate where possible.

I want to hold an event at London Road Pavilion, can I do this?

Yes, we hold several events per year, and we are happy to work with the public and commercial companies to put these in place. All events are arranged and organised on an individual basis. Contact us to discuss in more detail on 01507 605968.

Do I need to be a club member to use London Road Pavilion?

No, we offer all of our facilities and services to the community as well as being a “home” base for  clubs. Contact us to find out about availability and offers on 01507 605968.

How do I get involved in the sports activities at London Road Pavilion?

The best way to become involved is to join one of the home clubs. Louth Old Boys, Louth Hockey Club, and Louth Cricket Club are all based here.

Can I book a football pitch?

Yes, as long as we have availability and weather conditions allow for your booking to go ahead.

Do you hire out the function room?

Yes, you can book this out for parties, meetings, corporate events & more! Prices start from as little as £15.80 per hour including bar and kitchen facilties. Give us a ring to find out more information on 01507 605968

What temperature are your swimming pools?

Meridian Leisure Centre

Our main pool is 29 degrees and our leisure pool (baby pool) is 31 degrees.

Horncastle Pool & Fitness Suite

Our pool is 29 – 30 degrees

Skegness Pool & Fitness Suite

Our pool is 29 – 30 degrees

Can I check what bookings I have made?

Yes, you will be able to see all of your bookings and you will receive a confirmation email for each booking you make through our booking portal.

How long do I have to complete the online booking?

You will have a 10 minute window to complete your booking before the space becomes available for someone else.

Who do I contact if something goes wrong?

Please contact the facility where you are making the booking.

Can I cancel or transfer my session?

Yes, you will need to ring the facility where the booking is made. Our 48 hour cancellation policy will apply.

What am I able to book?

Fitness members can book any class they wish to attend, 7 days in advance. This gives all members equal access to try all classes.

In time you will be able to book pretty much every activity online.

The exceptions to this will be:

  • Swimming lessons
  • Birthday parties
  • Room hire
  • Block bookings by clubs
  • General swimming

These activities have been excluded because we may need to organise additional staff for these sessions or simply because there is no need to book a place.

Why is this only available to members?

Our members pre-pay for the activities that they enjoy at our leisure facilities.

Watch this space!

Book & pay online will be coming soon…

How do I receive my online booking details?

Please contact reception at your nearest centre to  collect your login details.

The doctor has referred me to come to the gym, how do I start?

We run sessions for referrals from your gp. Once we have received your referral letter one of our consultants will call you to book a consultation. This option is £45 for 3 months and then you can choose to do £23.50 a month by direct debit for the next 9 months.

Find out more on our Exercise Referral page.

Do you offer personal training sessions and how much are they?

Yes we do, each site has their own Personal Trainers, speak to reception to get their prices.

Can I have a programme made for my specific needs to use in the gym?

We can do that, all we ask is for you to contact reception so that they can book you in with one of our consultants on a day and time to suit. This is included as part of your membership.

How much do I have to pay for an MV Card?

Your first MV Card is FREE. You just need to fill out an application form. If you need a replacement, then MV Cards are £1 each.

I have forgotten my MV card, can I still get the discount?

Unfortunately you need to have your MV card with you to receive the discount at our centres.

Am I eligible for an MV Card?

The MV Card is provided FREE to residents of East Lindsey and immediate neighbouring districts. Have a look at our MV Card page for more information.

Do I have to become a member to use the gym?

No you can use the gym “pay as you go”, you will need to pay for your induction then pay each time you come in. If you would like to participate in an exercise class whilst you are at the venue you will need to pay for this seperately.

Do you do a monthly membership for those working in area?

There is an option for a non-contract membership.  Take a look at our membership packages.

Why do I need an induction if I’ve used gyms elsewhere?

Joining the gym allows access to all of our equipment which can be different from other sites. The first, most important part of the induction is to make sure you know how to use and are comfortable with all of our equipment.

We find that a large number of customers have used gyms before but not necessarily achieved the results they would like, our helpful and qualified staff will assist you to get the most out of your sessions and to make them goal based and enjoyable.

After the initial induction we offer free follow ups to members so that we can design a programme specific to your needs.

I’ve never been to your facility before or used a gym & I’m nervous. Would somebody show me around and what to do?

Drop in to our venues at anytime and someone will be more than happy to give you a tour and get you booked in to have an induction.

Don’t worry! We will show you how to use all of our equipment and design a programme to meet your needs.

How old do you have to be to use the sauna & steam Room?

The age limit  for these is 16 years and over.

What clothing can I wear in the swimming pool?

What are your swimming pool rules and regulations?

For site specific rules & regulations or for more detail please contact the relevant venue.

Our Safe Swim Policy applies.

Do you do children’s parties?

Yes, we have a range of activities for children’s parties, take a look at our Birthday Party page to find out more.

Do you have adult only swimming sessions?

Yes we do! Check out our Swimming page to find out more.

Do you sell swimwear?

Yes, we have a selection of swimwear and accessories to buy ranging from costumes to swim nappies. We can also order in items if sizes or styles aren’t available.

How many children can I take swimming with me?

Any 16 year old and above can take 2 under 8’s in the swimming pool with them. If the child is 8 or older they can use our swimming pools unsupervised.

Safe Swim Policy

Do you offer lane swimming?

We offer a variety of swimming sessions, check out our Swimming page to find out more?

Do you have to be a member or MV card holder to use the swimming pool?

No, everyone can use our swimming pools.

Why can I only book 7 days in advance?

This gives everyone equal access to try our range of exercise classes.

What exercise classes do you offer?

We offer a variety of exercise classes, have a look at our Exercise Class page to see what you can do at your nearest venue.

Are exercise classes free with membership?

Yes exercise classes are free with memberships. If you do not have a membership and you want to do exercise classes, you can pay per class.

Do I have to pay at the time of booking?

All bookings must be paid for at the time of booking. Payment can be made by card, cash or cheque.

What times are the facilities open?

Check out our venues’ pages for opening times.

Is there a car park for customers?

All of our venues have parking facilities to find out more go to our venues’ pages.

Do you have disability access?

All of our venues have disability access.  There are wide corridors & doors, lifts and our swimming pools have beached areas or have access steps and hoists.

How do you hire a chalet at Embassy Swimming Pool?

See reception to complete a booking form or book over the phone.

Will your venues be affected during school holidays?

Some of the normal sessions may not be running during school holidays. Check out our holiday timetables to find out more or contact your venue.

What age does my baby need to be before I take him/her swimming?

We advise you to wait until your baby has had its 12 week injections before you bring them swimming.

Why is swimming so good for you?

30 minutes of activity is worth 45 minutes of the same activity on land due to the resistance of the water making your body work harder. The water also holds your weight so swimming is great for people who require low impact exercise.

Why is learning to swim so important?

Swimming is a life skill. As 75% of our planet is water, it is vital that young people are given the opportunity to learn to swim for their own safety. Swimming is also one of the safest and most popular forms of exercise. It is a whole family activity, one that we participate in during our free time, whilst on holiday, at the beach and at our local pool. By learning to swim and getting the essentials right at an early age, a child is more likely to enjoy swimming in the future.

ASA Learn to Swim Parents Guide – ASA Foundation Framework P3

Do I need to let the swimming teacher know about medical conditions and illnesses?

When booking into swimming lessons please let us know if your child has any medical conditions. Your child should not attend swimming lessons if they have ear infections, infectious diseases, open wounds or sore eyes. We also advise you do not swim 48 hours after a sickness bug.

How long do I need to wait after eating to swim?

We do not advise you to swim on a full stomach, do not eat in the hour you are coming swimming. If children are coming straight from school for swimming lessons they may need a small snack to maintain energy levels.

What do I need for my swimming lesson?

  • Swimming costume/trunks/shorts
  • Towel
  • Shampoo & shower gel
  • Hair clips/hair bands
  • Swimming cap if desired
  • Goggles
  • Armbands (if child has their own)

How long will it take a swimmer to pass each stage?

This will vary depending on skills and experience, if they started in an adult and child session they may move faster initially as they are familiar with the framework. Some children are also more naturally competent and confident in the water so will progress faster.

Why are some swimmers in the group given different activities?

This will depend on their strengths and weaknesses to help the teachers focus on their individual needs

What should I expect from each swimming lesson?

The lessons are led by a Swim England (formerly ASA) qualified swimming teacher with a class including a maximum of 12 swimmers. The teacher will provide a variety of fun based activities to help the swimmers learn new skills and provide feedback and instruction to help each individual swimmer develop. As the lessons progress the teacher will record this and let you know when they have completed all outcomes for that stage and the child is awarded a badge and moved into a new class where available.

Is the paediatric course the full qualification I need to work in a child care environment and is it OFSTED approved?

Yes, attending the 2 day Paediatric First Aid course will give you full certification requirement for all child care jobs.

If I fail the lifeguard assessment, can I re-take it?

Yes, you get 28 days from the original assessment day to re-take. The course trainer will give you more information on this should you fail.

Does the first aid course give you a certified qualification?

Yes, you will be qualified for 2 years. After this you will need to renew the qualification. Providing you renew before your current one expires this will be a shorter renewal course.

Do your course fees include the course material and assessment fees?

Yes, this is all included within the enrolment and course fees.

Is there a written paper involved in the assessment?

NPLQ, First Aid, AED and Paediatrics do not have any written tests involved in the assessment process. It is all verbal and practical assessments.

Do your courses include AED (defibrillator) training?

The trainer who is running the course will state whether they are including AED (defibrillator) within their course content. If they are, this will mean you will be certified to use the AED for 3 years upon successful completion of the assessment.

Do I have to attend every day?

Yes, the length of the course is set to ensure you attend the minimum training hours required.

Can’t Find The Answer?

Fill out the form below and one of our team will be in touch.

Book online now!

Fitness members can book classes online, 3 days in advance.

BOOK YOUR ACTIVITIES ONLINE

Stay up to date

Be the first to hear about the latest news, events, discounts and much more by signing up to our newsletter!

Join the Club

Have you signed up for an MV Card, which provides discounts of at least 10% on activities at our leisure centres?

Text Size 100% 150% 200%