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Frequently Asked Questions

How will swimming pool bookings now work?

Bookings are still advised when booking for the swimming pools and we will continue to operate with sessions throughout the day and not an open pool. Pool capacity numbers will still be low and gradually increase over the next couple of months and will alter where required as the regulations start to ease.

At Meridian Leisure Centre we will be operating on a banding system for the summer holidays. This means that you will be booked in for an allotted time. You will also be given a wristband that you must wear in the swimming pool.  

Do we still need to scan the QR code on each visit?

Whilst it is not essential for you to continue to check in with the QR codes, we will continue to display these within the venues for you to check in using the NHS app.  

Can we visit the venue for a session without booking?

Whilst we understand that it is easier to turn up to sessions, there is no guarantee that there will be space for you.

For example, we will still be operating to a limited capacity within the swimming pools, if the session you turn up for is already fully booked you may need to wait until the next session that is available before entering.

We advise to book in advance to avoid disappointment.  

Do we still need to book in advance?

All our sessions will remain as web bookable and members and MV card holders can book their sessions directly through the booking online portal.

We have had some really positive feedback on how this is helping people stay committed to their sessions, plan their day and also ensure they can get a space. We therefore will really be encouraging people to continue with this service 

Can I check what bookings I have made?

Yes, you will be able to see all of your bookings and you will receive a confirmation email for each booking you make through our booking portal.

How long do I have to complete the online booking?

You will have a 10 minute window to complete your booking before the space becomes available for someone else.

Who do I contact if something goes wrong?

Please contact the facility where you are making the booking.

Can I cancel or transfer my session?

For swimming pool bookings we are operating on a non-transferable and non-refundable policy. For other bookings, a 48 hour cancellation policy applies.

Why is this only available to members?

Our members pre-pay for the activities that they enjoy at our leisure facilities.

Watch this space!

Book & pay online will be coming soon…

How do I receive my online booking details?

Please contact reception at your nearest centre to  collect your login details.

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