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Frequently Asked Questions

Can I check what bookings I have made?

Yes, you will be able to see all of your bookings and you will receive a confirmation email for each booking you make through our booking portal.

How long do I have to complete the online booking?

You will have a 10 minute window to complete your booking before the space becomes available for someone else.

Who do I contact if something goes wrong?

Please contact the facility where you are making the booking.

Can I cancel or transfer my session?

Yes, you will need to ring the facility where the booking is made. Our 48 hour cancellation policy will apply.

What am I able to book?

Fitness members can book any class they wish to attend, 7 days in advance. This gives all members equal access to try all classes.

In time you will be able to book pretty much every activity online.

The exceptions to this will be:

  • Swimming lessons
  • Birthday parties
  • Room hire
  • Block bookings by clubs
  • General swimming

These activities have been excluded because we may need to organise additional staff for these sessions or simply because there is no need to book a place.

Why is this only available to members?

Our members pre-pay for the activities that they enjoy at our leisure facilities.

Watch this space!

Book & pay online will be coming soon…

How do I receive my online booking details?

Please contact reception at your nearest centre to  collect your login details.

Can’t Find The Answer?

Fill out the form below and one of our team will be in touch.

Book online now!

Fitness members can book classes online, 7 days in advance.


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