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Frequently Asked Questions

How much are the lockers?

When you are visiting one of our venues, the lockers take a refundable £1 coin or trolley token.

At Meridian Leisure Centre in Louth, if you wish to use the Health Suite changing rooms, please note these are padlocked lockers. This means that you will need to bring a padlock with you to use the lockers.

Please note all lockers are emptied regularly to avoid custom keeping their belonging in a locker.

Will the capacity of sessions be rising to normal again?

Whilst we appreciate that some users have enjoyed a much quieter session, sadly we’ve also had some high frustrations that people can not get booked in. As a not for profit organisation, we strive to make each activity enjoyable but we do need to ensure they are sustainable. We are working on how we can improve the activities, especially swimming.  

Can I use the changing rooms before my swim?

Given that Covid19 is still very much around, to help the flow into our changing areas and to also help keep the cleaning standards high, we are encouraging users to arrive with their swim costumes under their outdoor clothes. If however this isn’t possible, then changing facilities will be open.  

Can we use the showers?

From 19 July, yes you can use to the showers for a pre and post swim shower. We do still advise to keeping these to a minimum amount of time, to reduce the contact with other users.  

Can we use lockers?

From 19 July you can use the lockers within the changing rooms. We advise you to wipe down the lockers before and after use. 

Are both pools in use at Meridian Leisure Centre?

Where possible you can use both the swimming pools at the same time. There are occasions where it may just be the Leisure Pool/Main Pool. Please check the pool programmes for this.  

How will swimming pool bookings now work?

Bookings are still advised when booking for the swimming pools and we will continue to operate with sessions throughout the day and not an open pool. Pool capacity numbers will still be low and gradually increase over the next couple of months and will alter where required as the regulations start to ease.

At Meridian Leisure Centre we will be operating on a banding system for the summer holidays. This means that you will be booked in for an allotted time. You will also be given a wristband that you must wear in the swimming pool.  

Do we still need to scan the QR code on each visit?

Whilst it is not essential for you to continue to check in with the QR codes, we will continue to display these within the venues for you to check in using the NHS app.  

Can we stand and catch up with someone socially in the building?

Whilst you can now do this, although we still advise to socialise outside in the fresh air. At Meridian Leisure Centre or Skegness Pool and Fitness Suite why don’t you take advantage of the café and enjoy a coffee and cake! 

Can we visit the venue for a session without booking?

Whilst we understand that it is easier to turn up to sessions, there is no guarantee that there will be space for you.

For example, we will still be operating to a limited capacity within the swimming pools, if the session you turn up for is already fully booked you may need to wait until the next session that is available before entering.

We advise to book in advance to avoid disappointment.  

Do we still need to book in advance?

All our sessions will remain as web bookable and members and MV card holders can book their sessions directly through the booking online portal.

We have had some really positive feedback on how this is helping people stay committed to their sessions, plan their day and also ensure they can get a space. We therefore will really be encouraging people to continue with this service 

Do I need to wear a face covering?

The requirement to wear face coverings in law will be lifted. However, the Government expects and recommends that people wear face coverings in crowded areas such as spectator seating and close contact activities. Therefore we will be enforcing face coverings for fitness introductions and other close contact activities.

Our main priority is to ensure we can remain open for you, and to do so our staff will continue to wear face coverings around the venues. Please support us and customers as we continue to do so.

Are swimming pools open?

All of our leisure venue swimming pools are now open.

The Magna Vitae pools are at: 

Please note the following when visiting our venues:

  •  Please arrive swim ready for your pool sessions (with your swimming costume underneath your outdoor clothes) where possible. From 19 July we will be allowing use of the changing rooms and lockers once again.
  •  We ask all visitors to please wear a face covering when arriving, traveling around the venue and also when in our spectator areas.

What temperature are your swimming pools?

Meridian Leisure Centre

Our main pool is 29 degrees and our leisure pool (baby pool) is 31 degrees.

Horncastle Pool & Fitness Suite

Our pool is 29 – 30 degrees

Skegness Pool & Fitness Suite

Our pool is 29 – 30 degrees

Can I check what bookings I have made?

Yes, you will be able to see all of your bookings and you will receive a confirmation email for each booking you make through our booking portal.

Can I cancel or transfer my session?

For swimming pool bookings we are operating on a non-transferable and non-refundable policy. For other bookings, a 48 hour cancellation policy applies.

How do I receive my online booking details?

Please contact reception at your nearest centre to  collect your login details.

What clothing can I wear in the swimming pool?

What are your swimming pool rules and regulations?

For site specific rules & regulations or for more detail please contact the relevant venue.

Our Safe Swim Policy applies.

Do you have adult only swimming sessions?

Yes we do! Check out our Swimming page to find out more.

Do you sell swimwear?

Yes, we have a selection of swimwear and accessories to buy ranging from costumes to swim nappies. We can also order in items if sizes or styles aren’t available.

How many children can I take swimming with me?

Any 16 year old and above can take 2 under 8’s in the swimming pool with them. If the child is 8 or older they can use our swimming pools unsupervised.

Safe Swim Policy

Do you offer lane swimming?

We offer a variety of swimming sessions, check out our Swimming page to find out more?

Do you have to be a member or MV card holder to use the swimming pool?

No, everyone can use our swimming pools.

What age does my baby need to be before I take him/her swimming?

We advise you to wait until your baby has had its 12 week injections before you bring them swimming.

Why is swimming so good for you?

30 minutes of activity is worth 45 minutes of the same activity on land due to the resistance of the water making your body work harder. The water also holds your weight so swimming is great for people who require low impact exercise.

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