Location: Station Leisure & Learning Centre

How do I make a complaint or leave feedback?

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We are committed to ensuring that all our visitors have a positive experience. However, we understand that there may be occasions when things do not meet expectations, and we are fully committed to addressing any concerns promptly and fairly. If you wish to make a complaint, we offer a clear and straightforward process to resolve … Continued

Can I bring my assistance dog into your facilities?

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Magna Vitae will ensure that every effort is made to accommodate the needs of individuals requiring assistance dog. By discussing with us how we can make a visit safe and enjoyable, including welfare arrangements, for example, water and quiet areas so we can ensure a positive experience.  

Can I bring my dog into your venues?

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We only allow assistance dogs into our venues. Magna Vitae will ensure that every effort is made to accommodate the needs of individuals requiring assistance dog. By discussing with us how we can make a visit safe and enjoyable, including welfare arrangements, for example, water and quiet areas so we can ensure a positive experience.  

Can I/or my child access your facilities with oxygen therapy?

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An individual wishing to use the dry side activities with an oxygen canister for medical reasons is permitted, but requires thoughtful planning, safety checks, and often, support. General information should be obtained on initial assessment. Please discuss with the team prior to visiting. Swimming with a standard medical oxygen tank is dangerous and is not permitted.   … Continued