Location: Station Leisure & Learning Centre
How do I make a complaint or leave feedback?
We are committed to ensuring that all our visitors have a positive experience. However, we understand that there may be occasions when things do not meet expectations, and we are fully committed to addressing any concerns promptly and fairly. If you wish to make a complaint, we offer a clear and straightforward process to resolve … Continued
Can I bring my assistance dog into your facilities?
Magna Vitae will ensure that every effort is made to accommodate the needs of individuals requiring assistance dog. By discussing with us how we can make a visit safe and enjoyable, including welfare arrangements, for example, water and quiet areas so we can ensure a positive experience.
Can I bring my dog into your venues?
We only allow assistance dogs into our venues. Magna Vitae will ensure that every effort is made to accommodate the needs of individuals requiring assistance dog. By discussing with us how we can make a visit safe and enjoyable, including welfare arrangements, for example, water and quiet areas so we can ensure a positive experience.
Can I/or my child access your facilities with oxygen therapy?
An individual wishing to use the dry side activities with an oxygen canister for medical reasons is permitted, but requires thoughtful planning, safety checks, and often, support. General information should be obtained on initial assessment. Please discuss with the team prior to visiting. Swimming with a standard medical oxygen tank is dangerous and is not permitted. … Continued
I have a medical condition. Do I need to let you know before attending?
For the safety and wellbeing of all our customers, we ask that individuals disclose any pre-existing medical conditions that could be affected by exercise before using our facilities or taking part in activities. This helps our team provide appropriate guidance, ensure activities are safe and suitable, and, where necessary, request medical clearance from a health … Continued
I am a carer supporting an individual at your facilities, do I need to pay?
We recognise the important role that carers play in supporting individuals with disabilities. To assist those who require support, we offer free admission to our facilities for registered carers accompanying individuals with a disability. This policy ensures that carers can accompany without additional cost, making it easier for individuals to access the full range of … Continued
I am a carer, do I get discount?
We understand that many carers are in receipt of Carer’s Allowance and may face financial challenges. As part of our commitment to supporting carers, we offer discounted memberships to individuals who are in receipt of Carer’s Allowance. This ensures that carers have affordable access to our services, enabling them to maintain their own health and … Continued
Can I have a virtual tour of your venues before attending?
Yes! We have developed accessible online resources to help our customers plan their visits. Our website features visual tours of our facilities, which can be a helpful tool for customers with visual impairments or those who prefer to familiarise themselves with the environment before their visit. These virtual tours are available for anyone to view … Continued
Do your accessible toilets and changing areas require a radar key?
Our accessible changing facilities and some toilet facilities in Skegness, Horncastle and Louth are all fitted with Radar locks. Please do not worry if you do not have this on you, simply ask a member of the team and they will provide this.
