How do I provide feedback or raise an issue?
Feedback/survey emails are sent out twice a year, should you require more urgent attention, please speak with Front of House or a Duty Manager. Alternatively, please take a look at our feedback procedure.
FAQ Topic: Gym
What if I forget my membership card? Am I still able to access the gym?
Don’t worry if you forget your card. Simply speak with our Front of House team and they will be able to assist you.
Why do I need an introduction if I’ve used gyms elsewhere?
Joining the gym allows access to all of our equipment which can be different from venue to venue. The first, most important part of the Introduction is to make sure you know how to use, and are comfortable with, all of our equipment. We find that a large number of customers have used gyms before … Continued
Do you offer weekly or 1 month memberships for those working in the area?
At all of our venues you are able to book for sessions on a pay-as-you-go basis. We also have 1-month memberships which require payment up front and involves no contract. At some of our venues we do offer weekly passes. You can take a look at our membership packages here.
The doctor has referred me to come to the gym, how do I start?
Once you have been referred by your GP, you will then be contacted by a representative from One You Lincolnshire. They will ask you a series of questions in regards to your health and exercise levels to ensure you are eligible for the programme. If you are eligible, your details will then be passed on … Continued
What is included in Exercise on Prescription?
The programme includes: An initial 12 week funded programme through One You Lincolnshire (OYL) giving you access to all of our venues. An initial consultation with one of our fully-qualified Lifestyle Consultants is included. -This includes a Gym Introduction and Personal Programme. It also includes a 6 week and 12 review. However, support is available … Continued
How do I get Exercise on Prescription (EOP)?
This can be accessed through your Health Professional or you can self-refer via the One You Lincolnshire (OYL) website. Please note, sometimes self-referral may pause, due to applications being at capacity. Unfortunately, we do not accept repeat referrals unless a 2-year period has lapsed, or referrals from someone who has, or had, a Magna Vitae … Continued
I have previously had Exercise on Prescription (EOP), can I get it again?
Unfortunately, we do not accept repeat referrals unless a 2-year period has lapsed, or referrals from someone who has, or had, a Magna Vitae membership within the past 12 months.
What is Exercise on Prescription (EOP)?
Exercise on Prescription (EOP) is a funded 12 week personal exercise programme for anyone with a medical condition who would benefit from a more active lifestyle. This can be accessed through your Health Professional or you can self-refer via the One You Lincolnshire website. You can find out more about what is involved here.
I’ve never been to your facility before or used a gym & I’m nervous. Would somebody show me around and what to do?
Don’t worry! Drop in to our venues at anytime and someone will be more than happy to give you a tour and get you booked in for an Introduction. Introductions are also available to book on our website or via our Magna Vitae app. You can also take a virtual tour around our venues using … Continued
