How do I make a complaint or leave feedback?

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We are committed to ensuring that all our visitors have a positive experience. However, we understand that there may be occasions when things do not meet expectations, and we are fully committed to addressing any concerns promptly and fairly. If you wish to make a complaint, we offer a clear and straightforward process to resolve … Continued

Can I bring my assistance dog into your facilities?

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Magna Vitae will ensure that every effort is made to accommodate the needs of individuals requiring assistance dog. By discussing with us how we can make a visit safe and enjoyable, including welfare arrangements, for example, water and quiet areas so we can ensure a positive experience.