Can I cancel or transfer my booking?

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We require at least 48 hours’ notice to cancel or transfer your booking to another day. If you cancel more than 48 hours before your session, you will receive a full refund. To request a refund or reschedule your booking, please contact our Front of House team directly. Refunds are not issued automatically, so getting … Continued

What temperature are your swimming pools?

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You can find our swimming pool temperatures at our venues below: Meridian Leisure Centre Our main pool is an average of around 29 degrees and our leisure pool (baby pool) is 31 degrees. Horncastle Pool & Fitness Suite Our pool is an average of around 29 – 30 degrees Skegness Pool & Fitness Suite Our … Continued

How much are the lockers?

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When visiting our venues, lockers require a refundable £1 coin or trolley token to operate. At Meridian Leisure Centre in Louth, if you plan to use the Health Suite changing rooms, please note that these lockers are secured with padlocks. You will need to bring your own padlock to use them, as they are not … Continued

How many children can I take swimming with me?

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Anyone aged 16 or over can accompany up to two children under the age of 8 in the swimming pool. Children aged 8 and above are welcome to swim unsupervised, provided they are confident in the water and follow pool rules. However, we always recommend that a responsible adult stays nearby when possible to ensure … Continued

What ages can take part in the HAF programme?

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The Holiday Activities and Food (HAF) programme is government-funded and is designed for children and young people aged 5 to 16 years. Please note that age ranges may vary depending on the activity provider or venue. We recommend checking the HAF booking system, through Lincolnshire County Council, for specific age requirements at your chosen location. At … Continued

What should my child bring to the School’s Out activities?

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For the School’s Out activities, please ensure your child brings the following items to have a comfortable and enjoyable day: Packed lunch Water bottle (preferably refillable to stay hydrated) Snacks Sun hat and sunscreen to protect from the sun Waterproof coat for any unexpected weather (hopefully it won’t be needed!) Bringing these essentials helps your … Continued

My child has a medical condition, allergy, or takes medication?

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If your child has a medical condition, allergy, takes regular medication, or has an EHCP (Education, Health and Care Plan), please ensure you provide full details on the booking form. This information allows our team to: Review your child’s needs ahead of the session Make any necessary adjustments to support them Inform relevant staff to … Continued

What is the School’s Out activities programme?

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The School’s Out programme is a FREE holiday activity designed to get kids moving, having fun and making new friends across East Lindsey! It offers a fantastic chance for children to try out a variety of exciting sports and activities. Led by expert coaches qualified by National Governing Bodies (NGB), every session is packed with … Continued

How do I book on to your holiday activities?

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For holiday activities run directly by Magna Vitae in our venues, bookings can be made through our website or the Magna Vitae app. However, for programmes such as the Holiday Activities and Food (HAF) Programme, bookings must be made via the Lincolnshire County Council website, as they manage the registration and eligibility for these sessions. … Continued