You are able to take photos of your children swimming as long as you have filled out a photograph permission form, which can be acquired at reception. Please ensure you are taking a picture of your child ONLY and that the image does not include any other children. This is for GDPR and Safeguarding reasons. … Continued
Feedback/survey emails are sent out twice a year, should you require more urgent attention, please speak with Front of House or a Duty Manager. Alternatively, you can pop us an email to info@mvtlc.org.
If your child would feel more comfortable in aids, by all means bring them with you. Our swimming teachers may take them off/replace them, as some aid can restrict movement and we may have a beneficial alternative.
When you sign your child up online, the stage also has a description of what distance your child would be required to swim. If you are still unsure, please speak with Front of House regarding which group would suit your child best.
Yes. Once your child has been awarded a badge via our Swimming Lesson portal, you can then purchase the certificate and badge from Front of House. They will then move your child into the next stage with you, or you can do this yourself via the portal.
Stage 1 & Stage 2 classes have an additional teacher in the water. The additional teacher supports the non-swimmers in gaining water confidence and learning to float unaided. They also demonstrate to the swimmers how to do the skill, giving the swimmer a visual representation of what is required. A combination of the above can … Continued
We offer FREE badge sessions for our WaterWise members. Our badge sessions differ per venue so please get in contact with the specific venue to find out their available badge sessions. Teachers are able to assess for the 5m badge during lessons as there is sufficient space to do so. There are occasions where we … Continued
You can see this on the Swimming Lesson portal. This will show progression, the criteria of the stage and much more.
If there is not any space for your child to move into the next group, please speak with our Front of House team. We recommend for your child to stay in the same group until a space becomes available. The teacher will ensure that your child is still being challenged in the lesson. Remember, all … Continued
If we have to cancel a lesson due to a pool closure we will contact you via phone/email. As is stated in the Terms and Conditions agreed at the time of sign-up, we guarantee you will reive 48 lessons within the financial year and we will keep track of all cancelled lessons. If you receive … Continued
