We are committed to ensuring that all our visitors have a positive experience. However, we understand that there may be occasions when things do not meet expectations, and we are fully committed to addressing any concerns promptly and fairly. If you wish to make a complaint, we offer a clear and straightforward process to resolve issues effectively. 

How to Make a Complaint: You can make your complaint in person, by email, or in writing. Your opinions are important to us, and we strongly recommend that you bring any complaint to the attention of a member of staff in the first instance, so we can address and resolve the issue at the earliest possible opportunity. 

Our Commitment to You: We will always strive to resolve your complaint in a quick and timely manner. However, if it becomes clear that the issue requires a more detailed investigation, we will inform you and keep you updated on our progress. We have a two-stage complaints procedure to ensure your concerns are handled appropriately. 

For our full procedure please take a look at our Feedback Policy on Our Polices page.

To leave feedback, please tap here.