How do I provide feedback or raise an issue?
Feedback/survey emails are sent out twice a year, should you require more urgent attention, please speak with Front of House or a Duty Manager. Alternatively, please take a look at our feedback procedure.
FAQ Topic: Mobile App
Can I book introductions, personal programmes or personal training sessions via the app/online?
A new feature now allows you to book all of these via our app! You will then get an email confirmation with your booking. Introductions are free for all members and prospective customers. Personal programmes are free for members only. Personal training sessions are £26.50 per hour. Please ensure you make us aware if you … Continued
I am not very good with technology. How do I use the app?
You can find a tutorial of how to use our Magna Vitae app here. If you are still struggling to use the app, feel free to speak to our Front of House team who will be more than happy to show you how to navigate it and book classes/swimming.
Why can’t I log into my Magna Vitae account?
You may be unable to log on to your account via our website, or Magna Vitae app, for numerous reasons. If you have not updated your password in line with our systems upgrade, you will need to select ‘Forgotten password’ and update your password to ensure it meets updated security requirements. You may need your … Continued
How do I download the Mobile App?
To download the Magna Vitae Mobile App, all you need to do is click on one of links below for the Apple Store or Google Play.
How do I receive my online booking details?
If you create an account online, you will be sent your login details via email. Click the link as described in the email and create your password. If you create an account at reception, you will need your email address and member ID number to login and create your password the first time.
Can I check what bookings I have made?
Yes, you are able to see all of your bookings when you are logged into your account via our booking portal or app. To see all of your upcoming bookings, as well as your past bookings, please select ‘My Bookings’. You will also receive a confirmation email for each booking you make.
