How do I provide feedback or raise an issue?
Feedback/survey emails are sent out twice a year, should you require more urgent attention, please speak with Front of House or a Duty Manager. Alternatively, please take a look at our feedback procedure.
FAQ Topic: Facilities
Why do I need an introduction if I’ve used gyms elsewhere?
Joining the gym allows access to all of our equipment which can be different from venue to venue. The first, most important part of the Introduction is to make sure you know how to use, and are comfortable with, all of our equipment. We find that a large number of customers have used gyms before … Continued
Do you offer weekly or 1 month memberships for those working in the area?
At all of our venues you are able to book for sessions on a pay-as-you-go basis. We also have 1-month memberships which require payment up front and involves no contract. At some of our venues we do offer weekly passes. You can take a look at our membership packages here.
I’ve never been to your facility before or used a gym & I’m nervous. Would somebody show me around and what to do?
Don’t worry! Drop in to our venues at anytime and someone will be more than happy to give you a tour and get you booked in for an Introduction. Introductions are also available to book on our website or via our Magna Vitae app. You can also take a virtual tour around our venues using … Continued
Are your venues open on Bank Holidays?
All of our venues operate reduced opening hours on Bank Holidays. We will notify you of any changes to opening times on our website venue pages, via our app and posters in our venues. If you are signed up to our Operational Updates, you will also receive an email.
Will your venues be affected during school holidays?
Some of our venues may operate with extended opening hours during the school holidays. Our usual swimming sessions may be affected. Check out our holiday timetables to find out more or contact your local venue.
Do you have disability access?
All of our venues have disability access. There are wide corridors and doors, lifts and our swimming pools have beached areas or have access to accessible steps and hoists. Our newest venue, Station Leisure & Learning Centre is ‘Changing Places Toilet’ registered.
Is there a car park for customers?
All of our venues have parking facilities. They all include disabled parking bays. Parent & child spaces are available at Meridian Leisure Centre and Station Leisure & Learning Centre. We also have electric charging points at Meridian Leisure Centre, Skegness Pool & Fitness Suite and Station Leisure & Learning Centre. Please note, our car parks … Continued
What are your opening times?
You can check our venues’ pages for opening times.
How old do you have to be to use the gym?
To use the gyms at all our venues you need to be aged 11 years or over. Restrictions apply during the ages of 11-15 years old. An Introduction is required before using the gym for those ages 11-115 years, which would need to be booked in advance to guarantee a Lifestyle Consultant is available. To … Continued
