We are committed to ensuring that all our visitors have a positive experience. However, we understand that there may be occasions when things do not meet expectations, and we are fully committed to addressing any concerns promptly and fairly. If you wish to make a complaint, we offer a clear and straightforward process to resolve … Continued
Magna Vitae will ensure that every effort is made to accommodate the needs of individuals requiring assistance dog. By discussing with us how we can make a visit safe and enjoyable, including welfare arrangements, for example, water and quiet areas so we can ensure a positive experience.
We only allow assistance dogs into our venues. Magna Vitae will ensure that every effort is made to accommodate the needs of individuals requiring assistance dog. By discussing with us how we can make a visit safe and enjoyable, including welfare arrangements, for example, water and quiet areas so we can ensure a positive experience.
An individual wishing to use the dry side activities with an oxygen canister for medical reasons is permitted, but requires thoughtful planning, safety checks, and often, support. General information should be obtained on initial assessment. Please discuss with the team prior to visiting. Swimming with a standard medical oxygen tank is dangerous and is not permitted. … Continued
Yes! We have developed accessible online resources to help our customers plan their visits. Our website features visual tours of our facilities, which can be a helpful tool for customers with visual impairments or those who prefer to familiarise themselves with the environment before their visit. These virtual tours are available for anyone to view … Continued
Feedback/survey emails are sent out twice a year, should you require more urgent attention, please speak with Front of House or a Duty Manager. Alternatively, please take a look at our feedback procedure.
When visiting our venues, lockers require a refundable £1 coin or trolley token to operate. At Meridian Leisure Centre in Louth, if you plan to use the Health Suite changing rooms, please note that these lockers are secured with padlocks. You will need to bring your own padlock to use them, as they are not … Continued
Joining the gym allows access to all of our equipment which can be different from venue to venue. The first, most important part of the Introduction is to make sure you know how to use, and are comfortable with, all of our equipment. We find that a large number of customers have used gyms before … Continued
At all of our venues you are able to book for sessions on a pay-as-you-go basis. We also have 1-month memberships which require payment up front and involves no contract. At some of our venues we do offer weekly passes. You can take a look at our membership packages here.
Don’t worry! Drop in to our venues at anytime and someone will be more than happy to give you a tour and get you booked in for an Introduction. Introductions are also available to book on our website or via our Magna Vitae app. You can also take a virtual tour around our venues using … Continued
