How do I provide feedback or raise an issue?
Feedback/survey emails are sent out twice a year, should you require more urgent attention, please speak with Front of House or a Duty Manager. Alternatively, please take a look at our feedback procedure.
FAQ Topic: Exercise Classes
Can I cancel or transfer my booking?
We require at least 48 hours’ notice to cancel or transfer your booking to another day. If you cancel more than 48 hours before your session, you will receive a full refund. To request a refund or reschedule your booking, please contact our Front of House team directly. Refunds are not issued automatically, so getting … Continued
How much are the lockers?
When visiting our venues, lockers require a refundable £1 coin or trolley token to operate. At Meridian Leisure Centre in Louth, if you plan to use the Health Suite changing rooms, please note that these lockers are secured with padlocks. You will need to bring your own padlock to use them, as they are not … Continued
Are exercise classes included in my membership?
Yes! Exercise classes are included in all of our full memberships. Please note there are some limitations on how many classes you are able to book at some venues due to popularity. This is to provide more opportunity for all customers to access our classes. If you do not have a membership but want to … Continued
What exercise classes do you offer?
We offer a variety of exercise classes, have a look at our Exercise Classes page to see what classes you can enjoy at your nearest venue.
Do I have to become a member to use the gym or attend classes?
If you are not a member, you can enjoy all our facilities on a “pay as you go” basis. If you are wanting to book classes, these can be booked 7 days in advance from 7am via our website or app. Our classes are extremely popular so we advise booking in advance to avoid disappointment. … Continued
Can I cancel or transfer my session?
For all bookings, a 48 hour notice period is required for cancelling your session or transferring it to another day. For cancellations, when more than 48 hours notice is given you will receive a full refund. Please note, you will not be automatically refunded if you cancel the session via our app or our website, … Continued
Can I check what bookings I have made?
Yes, you are able to see all of your bookings when you are logged into your account via our booking portal or app. To see all of your upcoming bookings, as well as your past bookings, please select ‘My Bookings’. You will also receive a confirmation email for each booking you make.
