An individual wishing to use the dry side activities with an oxygen canister for medical reasons is permitted, but requires thoughtful planning, safety checks, and often, support. General information should be obtained on initial assessment. Please discuss with the team prior to visiting. Swimming with a standard medical oxygen tank is dangerous and is not permitted. … Continued
For the safety and wellbeing of all our customers, we ask that individuals disclose any pre-existing medical conditions that could be affected by exercise before using our facilities or taking part in activities. This helps our team provide appropriate guidance, ensure activities are safe and suitable, and, where necessary, request medical clearance from a health … Continued
We recognise the important role that carers play in supporting individuals with disabilities. To assist those who require support, we offer free admission to our facilities for registered carers accompanying individuals with a disability. This policy ensures that carers can accompany without additional cost, making it easier for individuals to access the full range of … Continued
Feedback/survey emails are sent out twice a year, should you require more urgent attention, please speak with Front of House or a Duty Manager. Alternatively, please take a look at our feedback procedure.
No, everyone is welcome! You do not need to be a member or hold an MV (Magna Vitae) subscription to use our swimming pools. We offer pay-as-you-go options, so anyone can book a swim session—whether you’re visiting for the day, just getting started, or prefer the flexibility of occasional use. Of course, membership and MV … Continued
We require at least 48 hours’ notice to cancel or transfer your booking to another day. If you cancel more than 48 hours before your session, you will receive a full refund. To request a refund or reschedule your booking, please contact our Front of House team directly. Refunds are not issued automatically, so getting … Continued
If you experience any issues while trying to make a booking, please contact the facility you are booking with directly. Their Front of House team will be happy to help resolve any problems and assist you with your booking. You can find contact details for each of our venues on our Contact Us page.
Once you begin your booking, you’ll have a 10-minute window to complete the process. After this time, your selected space will be released and made available to others. To avoid losing your slot, we recommend having your payment details ready before you start.
A new feature now allows you to book all of these via our app! You will then get an email confirmation with your booking. Introductions are free for all members and prospective customers. Personal programmes are free for members only. Personal training sessions are £26.50 per hour. Please ensure you make us aware if you … Continued
You can find a tutorial of how to use our Magna Vitae app here. If you are still struggling to use the app, feel free to speak to our Front of House team who will be more than happy to show you how to navigate it and book classes/swimming.
