How do I provide feedback or raise an issue?
Feedback/survey emails are sent out twice a year, should you require more urgent attention, please speak with Front of House or a Duty Manager. Alternatively, please take a look at our feedback procedure.
FAQ Topic: Bookings
Do you have to be a member or MV subscription holder to use the swimming pool?
No, everyone is welcome to come and book to use our swimming pools.
Who do I contact if something goes wrong?
Please contact the facility where you are making the booking.
How long do I have to complete the online booking?
You will have a 10 minute window to complete your booking before the space becomes available for someone else.
Can I book introductions, personal programmes or personal training sessions via the app/online?
A new feature now allows you to book all of these via our app! You will then get an email confirmation with your booking. Introductions are free for all members and prospective customers. Personal programmes are free for members only. Personal training sessions are £26.50 per hour. Please ensure you make us aware if you … Continued
I am not very good with technology. How do I use the app?
You can find a tutorial of how to use our Magna Vitae app here. If you are still struggling to use the app, feel free to speak to our Front of House team who will be more than happy to show you how to navigate it and book classes/swimming.
Why can’t I log into my Magna Vitae account?
You may be unable to log on to your account via our website, or Magna Vitae app, for numerous reasons. If you have not updated your password in line with our systems upgrade, you will need to select ‘Forgotten password’ and update your password to ensure it meets updated security requirements. You may need your … Continued
How do I receive my online booking details?
If you create an account online, you will be sent your login details via email. Click the link as described in the email and create your password. If you create an account at reception, you will need your email address and member ID number to login and create your password the first time.
Do I have to pay at the time of booking?
All bookings must be paid for at the time of booking. Payment can be made via cash or card. You can make bookings via our website, app, or with our Front of House teams.
Can I cancel or transfer my session?
For all bookings, a 48 hour notice period is required for cancelling your session or transferring it to another day. For cancellations, when more than 48 hours notice is given you will receive a full refund. Please note, you will not be automatically refunded if you cancel the session via our app or our website, … Continued
