Why can’t I log into my Magna Vitae account?

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You may be unable to log on to your account via our website, or Magna Vitae app, for numerous reasons. If you have not updated your password in line with our systems upgrade, you will need to select ‘Forgotten password’ and update your password to ensure it meets updated security requirements. You may need your … Continued

How do I receive my online booking details?

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If you create an account online, you will be sent your login details via email. Click the link as described in the email and create your password. If you create an account at reception, you will need your email address and member ID number to login and create your password the first time.

Can I cancel or transfer my session?

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For all bookings, a 48 hour notice period is required for cancelling your session or transferring it to another day. For cancellations, when more than 48 hours notice is given you will receive a full refund. Please note, you will not be automatically refunded if you cancel the session via our app or our website, … Continued