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If you are worrying about paying your utility bills or to get out to top up prepayment meters due to self-isolation, you are advised to contact your utility supplier who may be able to help – a number of things have been put in place to help customers at this difficult time.


Anglian Water
Watercare Service scheme 0800 169 3630

A message from Anglian Water:

Within these uncertain times many people are worrying about their finances… If you think you’ll have difficulty paying your water bill, Anglian Water have lots of help and support available to you, from providing flexible and affordable payment plans, to guiding you to external help and benefits. If you’re in one of the high risk groups that are especially vulnerable to Coronavirus or if you need extra help due to age, ill health or disability, you could benefit from Anglian Water’s Priority Services Register which provides free, practical support. Some of the ways Priority Services could help you include;

  • If there’s a burst water main and your supply is interrupted, they will contact you and where needed deliver bottled water
  • A scheme to protect you from bogus callers and scams
  • Bills in different formats (including braille, large print and audio). If English isn’t your first language, we have translators available to speak to you via our Language Line or if you prefer could chat online
  • Nominate a trusted relative, friend or carer about your water supply and/or bills; with your permission they will be their first point contact and will be able to contact Anglian Water on your behalf
  • Knock and wait; Anglian Water will wait longer for you to answer the door when visiting

Registration is quick and easy! To find out more about Priority Services and to sign up,

Call Anglian Water on: 0800 919 155

Go online at: or

Download Anglian Water’s ‘My Account’ App & manage all aspects of your account

Our region’s energy distributors, UK Power Networks and Western Distribution also have a Priority Services Register. If you think you may need extra help during a power cut, contact your provider to find out how they can assist you.




Prepayment meter 0345 303 3040 or Bills 0345 052 0000

0800 073 3000


Scottish Power
0800 027 0072

British Gas
0333 202 9802

Hardship Scheme 0345 071 7977 D/D or Quarterly 0345 072 9495 Pre-payment Meter

EDF Energy
Priority Service Register 0800 269 450

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